Glen Lake Family Dentistry carries 818 Google reviews, the largest file among the 20 dentists we read in the set someone searching around Eden Prairie is shown, and it answered 9 of its last 10. The next two largest files in that trade hold 689 and 640 reviews. The median dentist we read sits at 304. Dentistry on the Ponds answered 9 of its last 10 and holds 532 reviews; Modern Day Dental answered 8 of its last 10 and holds 538. Those three are the ones answering the most of their recent reviews, so what the rest of the twenty we read do is not something these figures tell you.
The orthodontists we read run thinner on counts: a median of 110 reviews across 20, with the three largest files at 433, 316 and 298. Ovation Orthodontics answered 9 of its last 10 and holds 241 reviews. Family Orthodontics answered 7 of its last 10 on 298 reviews, and Veil & Wild Orthodontics answered 7 of its last 10 on 251.
Both trades show a median rating of 4.9 across the 20 we read in each. A trade median is one figure for a whole set; it does not tell you which listing is which, and nothing here is ordered by stars.
For backdrop, across the 46 businesses we measured in what someone searching in Eden Prairie is shown, a typical one answered 81% of its recent reviews. That figure covers every trade together, not dental on its own. In the same catchment the picture is not the same everywhere: we read 20 in dermatology and not one had answered any of its recent reviews. Coffee shops and barbershops came back the same way.
What to do about it
Every reply count on this page is drawn from a business's ten most recent reviews. That matters most where the files are deep. A practice sitting near the 304-review median among the dentists we read does not have 304 conversations waiting on it; it has the newest handful, which is a far smaller job than the total suggests. The harder part comes after that, which is keeping up with new ones as they arrive instead of doing the whole catch-up again later.
The median rating is 4.9 in both trades we read, and a median is one figure for a whole set: it does not tell you which listing is which. The written reply is the part a practice controls and a reader can actually read. Write them one at a time, in the words you would use at the front desk, and answer the ordinary good ones as well as the difficult ones. A reply that could sit under any review says less than one that names what the visit was.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Glen Lake Family Dentistry | 9 of 10 | 818 | 5 |
| 2 | Dentistry on the Ponds | 9 of 10 | 532 | 5 |
| 3 | Modern Day Dental | 8 of 10 | 538 | 4.8 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Ovation Orthodontics | 9 of 10 | 241 | 4.9 |
| 2 | Family Orthodontics | 7 of 10 | 298 | 4.9 |
| 3 | Veil & Wild Orthodontics | 7 of 10 | 251 | 4.9 |