How local businesses handle their Google reviews — measured, by city

We read the public Google reviews and owner replies of hundreds of businesses in each market: who replies, how fast reviews arrive, what goes unanswered, and which businesses are doing it best. Public listing data only, refreshed each quarter.

Find your city and category, then see where your own listing sits — the free audit reads it the same way. Reading a suburb rather than a metro? The town reports cover every trade in one town at a time.