Not one of the 20 pet grooming businesses we read had answered any of its recent reviews. That is in a trade whose three most-reviewed listings hold 544, 536 and 353 Google reviews, with a median of 64.5 across the twenty. The two windows are separate and worth keeping separate: those review counts are whole listings, while the reply counts are drawn from each business's most recent reviews. So the grooming finding is narrow and precise — recent reviews, nothing written back under them, across every one of the twenty we read.
Pet boarding gives us names. Camp Bow Wow Burnsville answered 10 of its last 10, on a listing holding 536 reviews. Camp Bow Wow Eden Prairie also answered 10 of its last 10, holding 268. Paws & Pals Pet Resort answered 8 of its last 10, holding 390. The median boarding listing among the twenty we read holds 90 reviews, and the most-reviewed one holds 1,127.
Veterinarians carry the deepest median of the three pet trades here: 264 reviews per listing, against 90 for boarding and 64.5 for grooming. The three biggest vet listings hold 492, 467 and 445. Flying Cloud Animal Hospital answered 10 of its last 10 and holds 445 reviews; Allied Veterinary Emergency & Referral answered 9 of its last 10 and holds 407.
A typical business among the 48 we measured in what a searcher in Shakopee is shown answered 78% of its recent reviews. That figure is its own fact and belongs to no trade in particular — we can't see which trades those 48 came from. On stars, the medians are 4.8 for grooming, 4.9 for boarding and 4.7 for vets. A median is one number for a whole set of twenty; it does not tell you which listing is which, and nothing on this page is ordered by rating.
What to do about it
For a groomer, the useful number is not 544 or 64.5. It is how many of your most recent reviews have a reply under them, because that is the only place our count comes from, and among the 20 grooming businesses we read that count was zero. Working down your own newest reviews is a small job and a repeating one — a single catch-up pass changes the count once, and then the next review that lands resets it, which is why the habit matters more than the sweep.
Reply to the good ones as well as the difficult ones, and write each in your own words rather than one sentence pasted under every name. The median grooming rating among the twenty we read is 4.8, and a median is one figure for a whole set — it separates nothing. What is written underneath is the part that differs from listing to listing.
Pet grooming
We read 20 pet grooming businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Camp Bow Wow Burnsville | 10 of 10 | 536 | 4.8 |
| 2 | Camp Bow Wow Eden Prairie | 10 of 10 | 268 | 4.9 |
| 3 | Paws & Pals Pet Resort | 8 of 10 | 390 | 4.8 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Flying Cloud Animal Hospital | 10 of 10 | 445 | 4.8 |
| 2 | Allied Veterinary Emergency & Referral | 9 of 10 | 407 | 4.5 |