Never replied
18%
of 493 businesses have not answered a single review we read.
The median business
44%
of its reviews answered. Half of Fort Lauderdale does worse than that.
A negative review, unanswered
53%
have at least one review of three stars or fewer with no reply under it.
Measured but not yet enough to report on their own (we publish a page only at 20 or more audited listings): day spas (13), restaurants (13), cafés (9), hair salons (8), pet boarding / daycare / trainings (4), bakeries (3), massage studios (2), retail shops (2), tattoo studios (1), veterinary practices (1), bars (1), orthodontists (1).
How to read this
A reply rate is owner replies divided by the reviews we read on that listing (up to the 300 most recent). “Never replied” means zero replies in that set. We rank businesses on reply behaviour and on how fast reviews arrive, never on star rating — in most of these categories the median rating is 4.5 or higher, so a rating-ranked list would say almost nothing. Every number is read from a public Google listing; nothing here comes from any business’s private data.
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