Holger Dental Group - Minnetonka answered 10 of its last 10 reviews, on a listing carrying 432 reviews in total. West Lakes Dentistry - Chaska also answered 10 of its last 10, with 425 reviews on file. Those are the two answering the most of the 20 dentists we read in the set someone searching around Chanhassen is shown, so they tell you what the top of this group looks like and nothing about the rest of the twenty.
The files underneath are not small. Across those 20 dentists the median listing holds 181 Google reviews, and the three most-reviewed carry 689, 640 and 532. The 20 orthodontists we read sit at a median of 111, with 533, 433 and 382 on the three biggest. It is worth keeping the two windows apart: those review totals are the whole listing, built up over years, while the reply counts come only from each business's most recent reviews.
Among the orthodontists, Dentistry on the Ponds answered 9 of its last 10 and shows a listing of 533 reviews; it turns up in the dentist group too, where its listing reads 532. Ovation Orthodontics answered 9 of its last 10 across 382 reviews, and Veil & Wild Orthodontics answered 7 of its last 10 across 251. Three businesses at the top of a group, and they are not all at the same number.
The median rating is 4.9 for the dentists and 4.95 for the orthodontists. A median is one figure for a whole set of twenty; it does not tell you which listing is which, and nothing on this page is ordered by stars. For a wider backdrop: across the 53 businesses we measured in what someone searching in Chanhassen is shown, a typical one answered 74% of its recent reviews. That figure covers every trade we read together, not dentistry on its own, and it comes out of a catchment of 460 businesses read across all trades.
What to do about it
A listing sitting at the 181-review median holds years of history, more than anyone reading it works through and more than an owner would try to answer in full. The reply counts on this page are drawn from each business's most recent reviews, so the practical unit of work is the newest ones and then backwards from there, not the whole archive.
Two things follow from the figures above. First, the businesses answering the most in these two groups are not all at 10 of 10 — 9 of 10 and 7 of 10 both appear — so the bar is a rhythm you keep up, not a perfect record. Second, answer the positive reviews as well as the difficult ones; a reply on a five-star review is a short one, and it is part of what someone reading the recent stretch sees. Write each one in the voice the practice actually uses. Ten replies that are visibly the same sentence with the name swapped read as one reply repeated.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Holger Dental Group - Minnetonka | 10 of 10 | 432 | 5 |
| 2 | West Lakes Dentistry - Chaska | 10 of 10 | 425 | 4.9 |
| 3 | Dentistry on the Ponds | 9 of 10 | 532 | 5 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Dentistry on the Ponds | 9 of 10 | 533 | 5 |
| 2 | Ovation Orthodontics | 9 of 10 | 382 | 4.9 |
| 3 | Veil & Wild Orthodontics | 7 of 10 | 251 | 4.9 |