Among the nail salons a customer searching around Chanhassen is shown, the businesses answering the most of their recent reviews are LVY Nails Chanhassen at 5 of its last 10, Céla Nails | Premier Nail Art Salon in Excelsior at 5 of its last 10, and Pro Nail & Lounge at 4 of its last 10. Those same listings carry 398, 388 and 360 Google reviews. The two windows are different and it is worth keeping them apart: the reply counts come from each business's most recent reviews, while the review totals are the whole file going back to the beginning.
Depth is not the constraint here. Across the 20 nail salons we read, the median listing holds 174.5 reviews and the three biggest hold 620, 398 and 388. The 20 barbershops we read sit at a median of 132, with 541, 357 and 298 at the top; the 20 hair salons sit at a median of 101, with 357, 311 and 262 at the top. In each of the three trades, the top three figures describe that trade's three most-reviewed listings, and the median sits a long way under them.
The hair salons give the widest set of reply figures we can name. Hairazors Salon answered 9 of its last 10 and holds 311 reviews. Sport Clips Haircuts of Chanhassen answered 8 of its last 10 and holds 219. Ginger Salon answered 2 of its last 10 and holds 262. Among the barbershops, Blessed barbershop answered 8 of its last 10 across 232 reviews, and Dick's Sports Barbers answered 1 of its last 10 across 258.
Stars are not doing the separating. The median rating across the 20 barbershops we read is 4.9, and it is 4.9 across the 20 hair salons and 4.75 across the 20 nail salons. A trade median is a single figure for a whole set; it does not tell you which listing is which, and nothing on this page is ordered by it. For scale on the reply side: across the 53 businesses we measured in what someone searching in Chanhassen is shown, a typical one answered 74% of its recent reviews, and that figure covers every trade we read here together, not this group on its own. In total we read 460 businesses in this catchment.
What to do about it
A listing with 398 reviews and 5 of its last 10 answered does not need someone to go back and reply to 398 reviews. The counts here are drawn from the most recent ones, and that is the practical place to start: work backwards from the newest until the recent stretch is covered.
Two things are worth deciding once. First, whether the good reviews get answered as well as the awkward ones, because a file where only the complaints have a response underneath reads very differently from one where everything does. Second, who writes them. A reply carrying the name of the person who did the work, or a detail only that shop would know, is doing something a stock sentence pasted under each review is not. Then the part that is easy to skip: catching up once covers what is sitting there today, and keeping up is a separate habit. These counts only ever look at recent reviews, so it is the next ten that decide what the figure says.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Blessed barbershop | 8 of 10 | 232 | 5 |
| 2 | Dick's Sports Barbers | 1 of 10 | 258 | 4.8 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Hairazors Salon | 9 of 10 | 311 | 4.9 |
| 2 | Sport Clips Haircuts of Chanhassen | 8 of 10 | 219 | 4.2 |
| 3 | Ginger Salon | 2 of 10 | 262 | 4.9 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | LVY Nails Chanhassen | 5 of 10 | 398 | 4.5 |
| 2 | Céla Nails | Premier Nail Art Salon in Excelsior | 5 of 10 | 388 | 5 |
| 3 | Pro Nail & Lounge | 4 of 10 | 360 | 4.8 |