Three nail salons answered every one of their last 10 reviews. Nail Bar & Spa carries 973 reviews on its listing, Mainstreet Nails in Hopkins 722, and Bliss Nails Wayzata 516. Those two kinds of number come from different places: the reply counts are drawn from each business's most recent reviews, while the review totals are the whole listing. Across the 20 nail salons we read, the median listing holds 233 reviews.
The hair salons and barbershops we read hold thinner files. The median is 62.5 reviews across the 20 hair salons and 63.5 across the 20 barbershops, and the three most-reviewed listings come in at 856, 234 and 197 for hair salons and 681, 304 and 219 for barbershops. Among the hair salons, Lavish Salon Wayzata answered 8 of its last 10 and holds 197 reviews. Bay Salon & Boutique answered 4 of its last 10 and holds 234. Among the 20 barbershops we read, the one answering the most of its recent reviews is All Pro Sports Barbershop, at 5 of its last 10, with 166 reviews on its listing. We list only the businesses answering the most, so the rest of the twenty we read in each trade are not described here either way.
The median ratings sit close together: 4.9 across the hair salons we read, 4.8 across the barbershops, 4.7 across the nail salons. A median is one figure for a whole set. It does not tell you which listing is which, and nothing on this page is ordered by stars.
For scale, we read 60 businesses across these three trades, and 460 across all the trades we looked at in the set someone searching in Minnetonka is shown. Across the 53 businesses we measured in what a searcher in Minnetonka sees, a typical one answered 80% of its recent reviews.
What to do about it
Start with the newest reviews, because that is where these counts come from: for every business here we looked at the most recent ones, not the whole file. A listing holding 681 reviews and a listing holding 166 face the same first job, and it is a bounded one.
Then decide whether you are catching up or keeping up. Clearing the ones already sitting there moves the count once; holding it there is a recurring piece of work, and the difference shows up in a figure like 10 of the last 10. Write each reply to the review it sits under, in your own words, mentioning the thing that customer actually mentioned, and answer the pleased ones as well as the complaints.
Stars will not do this for you. The median rating across the hair salons we read is 4.9, and a median says nothing about which listing is which. What a reader can tell apart is whether anyone wrote back.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | All Pro Sports Barbershop | 5 of 10 | 166 | 3.7 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Lavish Salon Wayzata | 8 of 10 | 197 | 4.8 |
| 2 | Bay Salon & Boutique | 4 of 10 | 234 | 4.9 |
| 3 | Haven Beauty Collective | 3 of 10 | 156 | 5 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Nail Bar & Spa | 10 of 10 | 973 | 4.3 |
| 2 | Mainstreet Nails in Hopkins | 10 of 10 | 722 | 4.8 |
| 3 | Bliss Nails Wayzata | 10 of 10 | 516 | 4.8 |