Pet grooming's three most-reviewed listings in this catchment hold 1039, 536 and 421 Google reviews. The median grooming business among the 20 we read holds 68.5. Those are whole-listing counts, covering everything on the listing, and they describe a set where a handful of files are many times the size of the one in the middle.
Reply behaviour is measured separately, and only from each business's most recent reviews. We name only the businesses answering the most of those, so these figures say nothing about the rest of the twenty we read in each trade. In grooming, Camp Bow Wow Burnsville answered 10 of its last 10 and holds 536 reviews. Pet Supplies Plus Burnsville answered 10 of its last 10, with 421. Barks & Bubbles answered 10 of its last 10, with 248.
The median veterinary listing we read holds 229.5 reviews, against 122 for pet boarding and 68.5 for grooming. The three biggest vet files sit at 477, 452 and 448. Burnsville Parkway Animal Hospital answered 10 of its last 10 and holds 477 reviews. Gentle Doctor Veterinary Clinic answered 10 of its last 10, with 378. South Metro Animal Emergency Care answered 7 of its last 10, with 452.
Boarding's three biggest files hold 590, 536 and 410 reviews. Camp Bow Wow Burnsville appears on the boarding list as well as the grooming one, again at 10 of its last 10, which is a reminder that one business can lead in more than one trade. River Valley Veterinary Service answered 10 of its last 10, with 312 reviews. Puppy Play and Stay answered 8 of its last 10, with 590.
Among the 40 businesses we measured for someone searching in Savage, the typical one had answered 82% of its recent reviews. The median rating is 4.75 in grooming, 4.75 in boarding and 4.7 in veterinary care. A trade median is a single figure for a whole set; it does not tell you which listing is which. This group covers 60 businesses, 20 in each of the three trades.
What to do about it
If your listing holds a few hundred reviews, the number doing the work on this page is not the total. It is how many of the most recent reviews have a reply under them, counted ten at a time. So the place to start is the newest one and work backwards, not at the bottom of a file that holds 248 or 477 entries.
Answer the straightforward ones as well as the difficult ones. Write each reply in your own words rather than pasting the same sentence down the page, since a repeated line says the same thing to every customer who took the trouble to write something different. And treat catching up and keeping up as two separate jobs. Camp Bow Wow Burnsville sits at 10 of its last 10 in two of these trades; the ten most recent are not a fixed set, so that position is held by small, repeated work rather than by one session of clearing the backlog.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Camp Bow Wow Burnsville | 10 of 10 | 536 | 4.8 |
| 2 | Pet Supplies Plus Burnsville | 10 of 10 | 421 | 4.7 |
| 3 | Barks & Bubbles | 10 of 10 | 248 | 4.3 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Camp Bow Wow Burnsville | 10 of 10 | 536 | 4.8 |
| 2 | River Valley Veterinary Service | 10 of 10 | 312 | 4.8 |
| 3 | Puppy Play and Stay | 8 of 10 | 590 | 4.9 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Burnsville Parkway Animal Hospital | 10 of 10 | 477 | 4.7 |
| 2 | Gentle Doctor Veterinary Clinic | 10 of 10 | 378 | 4.7 |
| 3 | South Metro Animal Emergency Care | 7 of 10 | 452 | 3.9 |