Pampered Pooch Playground answered 10 of its last 10 reviews, and it turns up that way twice — once among the groomers someone searching around St. Louis Park is shown, and once among the boarding businesses. Its listing carries 407 reviews. The other two groomers answering the most are Bubbly Paws, which answered 3 of its last 10 and carries 391 reviews, and Adore Dog Salon, which answered 1 of its last 10 and carries 515 reviews. Those three are the ones answering the most out of the 20 groomers we read; the rest of the twenty we have not named.
The vets carry the deepest review files of the three pet trades here. Across the 20 we read the median is 330 Google reviews, against 136.5 for grooming and 116 for boarding, and the three most-reviewed vet listings hold 1704, 902 and 751. Oak Knoll Animal Hospital answered 10 of its last 10, with 493 reviews on its listing. Lake Harriet Veterinary answered 6 of its last 10 and carries 902. Animal Humane Society Pet Clinic answered 6 of its last 10 and carries 751.
Boarding sits lower on review counts, with a median of 116 across the 20 we read and the three biggest listings at 407, 402 and 347. Downtown Dogs answered 6 of its last 10 and carries 330 reviews. Fun City Dogs answered 3 of its last 10 and carries 347. The median rating is 4.8 for boarding and for the vets, and 4.7 for grooming — but a median is one figure for a whole trade, and it does not tell you which listing is which.
Across the 55 businesses we measured in what someone searching in St. Louis Park is shown, a typical one answered 60% of its recent reviews. Two different windows are at work in the numbers above: the reply counts are drawn from each business's most recent reviews, while the review totals are the whole listing.
What to do about it
If your listing holds a few hundred reviews, the catch-up job is smaller than it looks. The reply counts on this page are drawn from each business's most recent reviews, not the whole file, so ten replies is the distance between nothing answered and everything answered. Oak Knoll Animal Hospital's 10 of 10 sits under a listing of 493 reviews.
Work backwards from the newest, and answer the kind ones as well as the awkward ones. Name the thing the review actually mentioned rather than thanking in general, and write it in your own words — three replies in a row that open with the same phrase are visible to anyone reading down the page. Then the part that is harder than the catch-up: catching up once and keeping up are two different jobs. Pick a fixed day each week, answer whatever arrived since the last one, and the count stays where you put it.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Pampered Pooch Playground | 10 of 10 | 407 | 4.8 |
| 2 | Bubbly Paws | 3 of 10 | 391 | 4.6 |
| 3 | Adore Dog Salon | 1 of 10 | 515 | 4.9 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Pampered Pooch Playground | 10 of 10 | 407 | 4.8 |
| 2 | Downtown Dogs | 6 of 10 | 330 | 4.7 |
| 3 | Fun City Dogs | 3 of 10 | 347 | 4.5 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Oak Knoll Animal Hospital | 10 of 10 | 493 | 4.8 |
| 2 | Lake Harriet Veterinary | 6 of 10 | 902 | 4.9 |
| 3 | Animal Humane Society Pet Clinic | 6 of 10 | 751 | 4.7 |