Bliss Nails Wayzata answered 10 of its last 10 reviews. So did BH Nails & Spa, and so did Luna Nails. Those are the three nail salons answering the most of the 20 we read, and their listings hold 516, 492 and 241 Google reviews. The reply counts are drawn from each business's most recent reviews; the review totals are the whole listing.
Depth is not the same across the three trades on this page. The median review count for nail salons among the 20 we read is 193.5, against 97 for hair salons and 89 for barbershops. The three most-reviewed hair salons hold 989, 856 and 280. The three most-reviewed barbershops hold 650, 304 and 277. The three most-reviewed nail salons hold 856, 516 and 492. Every one of those top figures sits a long way above its own trade's median.
Among the hair salons we read, The Hair District Collective - Plymouth answered 8 of its last 10, with 229 reviews on its listing. Lua Nova Salon & Spa answered 4 of its last 10 and holds 280. Bay Salon & Boutique answered 4 of its last 10 and holds 234. In barbershops, All Pro Sports Barbershop answered 5 of its last 10, with 166 reviews.
The median rating is 4.8 in all three trades. A median is one figure for a whole set; it does not tell you which listing is which, and nothing here is ordered by stars. Across the 50 businesses we measured in the set someone searching around Wayzata is shown, a typical one answered 81% of its recent reviews. That set is a catchment rather than a register of what sits inside the city limits, and across all trades it runs to 440 businesses we read.
What to do about it
Every reply count here is drawn from a business's most recent reviews, not from its whole file. That gap is widest where the files are deep: the median review count for nail salons among the 20 we read is 193.5, and the three most-reviewed hold 856, 516 and 492 — but what this page counts is how many of the latest few got an answer. Working backwards from the newest review is a far smaller job than working through a listing.
Answer the straightforwardly good ones as well as the ones that sting, and write each reply to what that customer actually said. A reply that would fit under any review is doing less than one naming the service or the person. Treat it as recurring rather than a one-off clear-out: three nail salons answered 10 of their last 10, and a count like that holds only while new reviews keep getting answers.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | All Pro Sports Barbershop | 5 of 10 | 166 | 3.7 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | The Hair District Collective - Plymouth | 8 of 10 | 229 | 4.7 |
| 2 | Lua Nova Salon & Spa | 4 of 10 | 280 | 4.8 |
| 3 | Bay Salon & Boutique | 4 of 10 | 234 | 4.9 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Bliss Nails Wayzata | 10 of 10 | 516 | 4.8 |
| 2 | BH Nails & Spa | 10 of 10 | 492 | 4.9 |
| 3 | Luna Nails | 10 of 10 | 241 | 4.9 |