Who replies, and how much
Ranked on the share of reviews with an owner reply, among Austin coffee shops with at least 30 reviews read. Every name here is a public fact stated plainly: this is what their listing shows to the next customer.
| # | Business | Replied to | Of the newest | Avg reply |
|---|---|---|---|---|
| 1= | Desnudo Coffee: East Austin · Austin | 100% | 50 | 53 words |
| 1= | Sip Munch Cafe · Austin | 100% | 50 | 25 words |
| 1= | Sweetwaters Coffee & Tea · Austin | 100% | 50 | 61 words |
| 1= | Radix House Coffee · Austin | 100% | 50 | 13 words |
| 5= | Mozart's Coffee Roasters · Austin | 98% | 50 | 32 words |
| 5= | Lone Man Coffee · Austin | 98% | 50 | 13 words |
| 5= | Comunidad Specialty Coffee & Cold Press Juice · Austin | 98% | 50 | 13 words |
| 5= | The Brew and Brew · Austin | 98% | 50 | 30 words |
| 5= | Neighbor Coffee & Friends - Burnet · Austin | 98% | 50 | 19 words |
| 10 | Flora Coffee & Culture · Austin | 96% | 50 | 8 words |
For scale: 36% of the 70 answer at least half their reviews, and 20% answer nine in ten. Of the reviews we read, the median coffee shop has 33.5 that are more than a month old and still unanswered, and 81% have at least one review of three stars or fewer with no reply under it — the one a customer reads first.
What their replies look like
Not our words — theirs. One recent reply each from the coffee shops above, quoted as it appears on their listing, under a critical review where we could find one.
“Hi Melissa! Thanks for spending your Monday with us here at Desnudo East. We are so grateful for your positive review! We hope to see you again at the park very soon 💙”
— Desnudo Coffee: East Austin, replying to a 5-star review
“Martin, you're the second person to call it "Panda Coffee" and honestly we're starting to think the customers have spoken 🐼☕ Thank you for the hype — see you again soon!”
— Sip Munch Cafe, replying to a 5-star review
“Hi Rasheed Thank you for being a Sweetwaters Coffee & Tea guest. To help us improve, we’d really appreciate a bit more detail about your experience so we can address the issue properly. Have a great day!”
— Sweetwaters Coffee & Tea, replying to a 1-star review
What the top quarter does differently
The 17 coffee shops with the highest reply rates against the other 53. Three contrasts, each measured, none of them about star rating:
- They answer most of what comes in. Median reply rate 98% versus 4%.
- They leave no negative review unanswered. 47% of the top quarter have zero unanswered reviews of three stars or fewer, against 9% of the rest.
- Customers keep writing to them. Median reviews a month 9.9 for the top quarter, 6.1 for the rest. Replying does not create reviews on its own — but in this market the coffee shops that answer are also the ones customers keep writing to.
How fast reviews arrive
Ranked on Google reviews received per month, among coffee shops with at least 50 reviews. Pace is the number that decides how much any one bad review weighs.
| # | Business | Reviews a month | Total reviews |
|---|---|---|---|
| 1 | Proud Mary Coffee · Austin | 22.3 | 884 |
| 2 | Black Cat Coffee · Austin | 19.5 | 120 |
| 3 | Cosmic Saltillo · Austin | 18.8 | 861 |
| 4 | Desnudo Coffee: East Austin · Austin | 18.4 | 897 |
| 5 | Desnudo Coffee: Downtown · Austin | 18.1 | 345 |
| 6 | BRB Coffee · Austin | 17.7 | 313 |
| 7 | Dear Diary Coffee · Austin | 16.1 | 651 |
| 8 | Flora Coffee & Culture · Austin | 15.5 | 393 |
| 9 | La Vi - Vietnamese Coffee · Austin | 15.3 | 108 |
| 10 | Afuga Coffee · Austin | 14.6 | 743 |
What “normal” looks like in Austin
The typical Austin coffee shop in this audit has 311.5 Google reviews, a 4.6 rating, answers 12% of them, and receives about 6.7 a month. Ratings cluster high in almost every local category, which is why this page never ranks on them — the difference customers can actually see is in the replies.
How Oh Local helps a Austin coffee shop
Most of your customers pay, leave, and are gone — the review only happens if something they took with them asks for it. The coffee shops at the top of this page answer what comes in and keep it coming: a review link on the receipt or a card, a reply to every negative review within days (how to write one), and no unanswered three-star review a customer can find first.
How it works
- Run the free audit. We read your public Google reviews and replies and send you the numbers: reply rate, the reviews still waiting for an answer, and the oldest of them — with the table on this page to put them beside.
- Claim your page. Pick your listing, and your QR card and short link are ready to print — from your own phone, no onboarding call.
- Get the weekly email. Every new review with its reply drafted, private feedback that came in, and the short list of what to fix on your listing and site.
- Approve, and that’s it. You press approve on the replies you like. The rest — the card, the page, the measuring — runs on its own.
What you get
Your review page
A printed QR card and a short link that open every review option — Google, Tripadvisor, Facebook — capture the customer’s email, and give an unhappy customer a private word first. About four minutes to a printable QR.
Reviews handled
Every new review on your platforms, with the reply drafted in your voice, in one weekly email. Negative ones first. You approve, edit or skip; nothing posts without you.
Local standing
Where you rank around your shop, what competitors are doing, what changed on your listing — with the exact fix for each. Recommendations can lead to better rankings and more visibility; no tool can promise a position, including ours.
| Austin median | You | |
|---|---|---|
| Reviews answered | 12% | the audit fills this in |
| Older reviews still unanswered | 33.5 | — |
| A ≤ 3★ review with no reply | 81% have one | — |
| Reviews a month | 6.7 | — |
FAQ
How many Austin coffee shops reply to their Google reviews?
Of the 70 Austin-area coffee shops we audited, 23% had never replied to a review, the median had replied to 12% of its reviews, and 20% had replied to nine in ten or more.
How many Google reviews a month does a Austin coffee shop get?
The median Austin coffee shop in our audit receives about 6.7 Google reviews a month; the top quarter receives 10.6 or more (68 listings measured).
Which Austin coffee shops reply to reviews the most?
Ranked on the share of reviews with an owner reply, among listings with at least 30 reviews read: Desnudo Coffee: East Austin (100%), Sip Munch Cafe (100%), Sweetwaters Coffee & Tea (100%), Radix House Coffee (100%), Mozart's Coffee Roasters (98%), and five more on this page.
Where does this data come from?
From public Google listings: the reviews and owner replies visible to any customer, read on September 22, 2026 for 70 coffee shops in Austin. Nothing comes from any business's private data, and businesses are ranked on reply behaviour and review pace, never on star rating.
Method
70 listings with at least 15 Google reviews in Austin, in the industry Google's own listing category gives them. Up to the 50 most recent reviews read per listing. Reply rate = reviews with an owner reply ÷ reviews read. Named lists rank on reply rate (≥ 30 reviews read) and on reviews per month (≥ 50 reviews) — never on rating; equal values share a rank. Listings whose name carries an offer, a claim or a disclaimer are counted but not named. Public data only, read on the date shown; a listing can change any day. Oh Local is not affiliated with Google. Think a number is wrong? info@ohlocal.co.