We read the reviews and owner replies on 996 Austin-area listings between September 22, 2026. This is what a customer sees when they check a Austin business before walking in.
Never replied
25%
of 996 businesses have not answered a single review we read.
The median business
31%
of its reviews answered. Half of Austin does worse than that.
A negative review, unanswered
70%
have at least one review of three stars or fewer with no reply under it.
| Industry | Audited | Median reply rate | Never replied | |
|---|---|---|---|---|
| Austin restaurants | 417 | 6% | 36% | Full report → |
| Austin nail salons | 88 | 79% | 9% | Full report → |
| Austin barbershops | 85 | 10% | 20% | Full report → |
| Austin dental practices | 84 | 48% | 14% | Full report → |
| Austin coffee shops | 70 | 12% | 23% | Full report → |
| Austin med spas | 65 | 82% | 11% | Full report → |
| Austin plastic surgeons | 65 | 74% | 18% | Full report → |
| Austin pet groomers | 43 | 30% | 9% | Full report → |
| Austin dermatology practices | 41 | 69% | 27% | Full report → |
Measured but not yet enough to report on their own (we publish a page only at 20 or more audited listings): bars (11), cafés (7), pet boarding / daycare / trainings (6), hair salons (5), retail shops (5), day spas (4).
A reply rate is owner replies divided by the reviews we read on that listing (up to the 300 most recent). “Never replied” means zero replies in that set. We rank businesses on reply behaviour and on how fast reviews arrive, never on star rating — in most of these categories the median rating is 4.5 or higher, so a rating-ranked list would say almost nothing. Every number is read from a public Google listing; nothing here comes from any business’s private data.
Your own listing, read the same way
See where you sit in Austin
The free audit reads your public Google reviews and replies and sends you the same numbers for your business: what you answered, what you missed, and what to do first.
Get the free audit