Who replies, and how much
Ranked on the share of reviews with an owner reply, among Dallas coffee shops with at least 30 reviews read. Every name here is a public fact stated plainly: this is what their listing shows to the next customer.
| # | Business | Replied to | Of the newest | Avg reply |
|---|---|---|---|---|
| 1 | GEORGE | COFFEE + PROVISIONS · Coppell | 97% | 300 | 19 words |
| 2 | maman · Dallas | 91% | 300 | 60 words |
| 3 | NATIVE COFFEE CO. · Dallas | 89% | 300 | 18 words |
| 4= | Go Culture Cafe · Dallas | 75% | 188 | 46 words |
| 4= | Magnolias Sous Le Pont · Dallas | 75% | 300 | 46 words |
| 6 | Slow and Steady Coffee · Dallas | 72% | 261 | 35 words |
| 7 | Palmieri Cafe · Dallas · 2 locations | 57% | 174 | 44 words |
| 8 | Local Good Coffee Co. · Plano | 46% | 300 | 24 words |
| 9 | Cafe Duro · Dallas | 40% | 283 | 33 words |
| 10 | Wayward Coffee Co · Dallas · 2 locations | 28% | 300 | 6 words |
For scale: 26% of the 27 answer at least half their reviews, and 7% answer nine in ten. Of the reviews we read, the median coffee shop has 169 that are more than a month old and still unanswered, and 100% have at least one review of three stars or fewer with no reply under it — the one a customer reads first.
What their replies look like
Not our words — theirs. One recent reply each from the coffee shops above, quoted as it appears on their listing, under a critical review where we could find one.
“Hi Alex! We are sorry to hear you were not satisfied with your drink. If you are ever not enjoying your drink, you can bring your drink up to bar and our baristas would be happy to find and make you a beverage you will enjoy. We hope to get the chance to serve you again.”
— GEORGE | COFFEE + PROVISIONS, replying to a 1-star review
“Thank you for the review, David! Thank you for stopping by. For our drip/batch brew coffee we have 12oz for here cups; 12 or 16oz to go cups. If it was a latte or specialty drinks - those come in 12oz.”
— NATIVE COFFEE CO., replying to a 4-star review
“Thank you so much for following along with our journey and finally coming in to see us! We’re so glad you loved the Hella Matcha and the matcha to milk balance. Can’t wait to have you back to try the rest of the menu! 💚🍵”
— Go Culture Cafe, replying to a 5-star review
What the top quarter does differently
The 6 coffee shops with the highest reply rates against the other 21. Three contrasts, each measured, none of them about star rating:
- They answer most of what comes in. Median reply rate 82% versus 2%.
- They leave no negative review unanswered. 0% of the top quarter have zero unanswered reviews of three stars or fewer, against 0% of the rest.
- Customers keep writing to them. Median reviews a month 12.6 for the top quarter, 4.4 for the rest. Replying does not create reviews on its own — but in this market the coffee shops that answer are also the ones customers keep writing to.
- Their replies are longer. Median reply length 41 words versus 33 among the rest that reply at all.
How fast reviews arrive
Ranked on Google reviews received per month, among coffee shops with at least 50 reviews. Pace is the number that decides how much any one bad review weighs.
| # | Business | Reviews a month | Total reviews |
|---|---|---|---|
| 1 | Go Culture Cafe · Dallas | 90.6 | 188 |
| 2 | maman · Dallas | 31.8 | 306 |
| 3 | Otto's Coffee & Fine Foods · Dallas | 30.7 | 728 |
| 4 | La Casita Coffee · Dallas | 21.8 | 750 |
| 5 | Local Good Coffee Co. · Plano | 16.4 | 482 |
| 6 | GEORGE | COFFEE + PROVISIONS · Coppell | 13.9 | 1308 |
| 7 | Triumphs Espresso & Whiskey · Dallas | 13 | 571 |
| 8 | JuJu's Coffee · Dallas | 11.5 | 259 |
| 9 | NATIVE COFFEE CO. · Dallas | 11.2 | 845 |
| 10 | Wayward Coffee Co · Dallas · 2 locations | 9.6 | 371 |
What “normal” looks like in Dallas
The typical Dallas coffee shop in this audit has 362 Google reviews, a 4.5 rating, answers 7% of them, and receives about 6.5 a month. Ratings cluster high in almost every local category, which is why this page never ranks on them — the difference customers can actually see is in the replies.
How Oh Local helps a Dallas coffee shop
Most of your customers pay, leave, and are gone — the review only happens if something they took with them asks for it. The coffee shops at the top of this page answer what comes in and keep it coming: a review link on the receipt or a card, a reply to every negative review within days (how to write one), and no unanswered three-star review a customer can find first.
How it works
- Run the free audit. We read your public Google reviews and replies and send you the numbers: reply rate, the reviews still waiting for an answer, and the oldest of them — with the table on this page to put them beside.
- Claim your page. Pick your listing, and your QR card and short link are ready to print — from your own phone, no onboarding call.
- Get the weekly email. Every new review with its reply drafted, private feedback that came in, and the short list of what to fix on your listing and site.
- Approve, and that’s it. You press approve on the replies you like. The rest — the card, the page, the measuring — runs on its own.
What you get
Your review page
A printed QR card and a short link that open every review option — Google, Tripadvisor, Facebook — capture the customer’s email, and give an unhappy customer a private word first. About four minutes to a printable QR.
Reviews handled
Every new review on your platforms, with the reply drafted in your voice, in one weekly email. Negative ones first. You approve, edit or skip; nothing posts without you.
Local standing
Where you rank around your shop, what competitors are doing, what changed on your listing — with the exact fix for each. Recommendations can lead to better rankings and more visibility; no tool can promise a position, including ours.
| Dallas median | You | |
|---|---|---|
| Reviews answered | 7% | the audit fills this in |
| Older reviews still unanswered | 169 | — |
| A ≤ 3★ review with no reply | 100% have one | — |
| Reviews a month | 6.5 | — |
FAQ
How many Dallas coffee shops reply to their Google reviews?
Of the 27 Dallas-area coffee shops we audited, 22% had never replied to a review, the median had replied to 7% of its reviews, and 7% had replied to nine in ten or more.
How many Google reviews a month does a Dallas coffee shop get?
The median Dallas coffee shop in our audit receives about 6.5 Google reviews a month; the top quarter receives 13 or more (27 listings measured).
Which Dallas coffee shops reply to reviews the most?
Ranked on the share of reviews with an owner reply, among listings with at least 30 reviews read: GEORGE | COFFEE + PROVISIONS (97%), maman (91%), NATIVE COFFEE CO. (89%), Go Culture Cafe (75%), Magnolias Sous Le Pont (75%), and five more on this page.
Where does this data come from?
From public Google listings: the reviews and owner replies visible to any customer, read between September 8 – September 21, 2026 for 27 coffee shops in Coppell, Dallas, Plano. Nothing comes from any business's private data, and businesses are ranked on reply behaviour and review pace, never on star rating.
Method
27 listings with at least 15 Google reviews in Coppell, Dallas, Plano, in the industry Google's own listing category gives them. Up to the 300 most recent reviews read per listing. Reply rate = reviews with an owner reply ÷ reviews read. Named lists rank on reply rate (≥ 30 reviews read) and on reviews per month (≥ 50 reviews) — never on rating; equal values share a rank. Listings whose name carries an offer, a claim or a disclaimer are counted but not named. Public data only, read on the date shown; a listing can change any day. Oh Local is not affiliated with Google. Think a number is wrong? info@ohlocal.co.