We read the reviews and owner replies on 1153 Dallas-area listings between September 8 – September 22, 2026. This is what a customer sees when they check a Dallas business before walking in.
Never replied
20%
of 1153 businesses have not answered a single review we read.
The median business
24%
of its reviews answered. Half of Dallas does worse than that.
A negative review, unanswered
74%
have at least one review of three stars or fewer with no reply under it.
| Industry | Audited | Median reply rate | Never replied | |
|---|---|---|---|---|
| Dallas restaurants | 358 | 16% | 22% | Full report → |
| Dallas dental practices | 85 | 34% | 20% | Full report → |
| Dallas retail shops | 83 | 25% | 25% | Full report → |
| Dallas tattoo studios | 82 | 10% | 30% | Full report → |
| Dallas barbershops | 81 | 15% | 21% | Full report → |
| Dallas plastic surgeons | 75 | 30% | 23% | Full report → |
| Dallas med spas | 74 | 81% | 8% | Full report → |
| Dallas bakeries | 56 | 9% | 25% | Full report → |
| Dallas dermatology practices | 51 | 20% | 27% | Full report → |
| Dallas bars | 41 | 4% | 20% | Full report → |
| Dallas nail salons | 41 | 36% | 7% | Full report → |
| Dallas massage studios | 40 | 86% | 5% | Full report → |
| Dallas coffee shops | 27 | 7% | 22% | Full report → |
| Dallas hair salons | 23 | 38% | 13% | Full report → |
| Dallas pet groomers | 23 | 27% | 13% | Full report → |
Measured but not yet enough to report on their own (we publish a page only at 20 or more audited listings): day spas (7), cafés (6).
A reply rate is owner replies divided by the reviews we read on that listing (up to the 300 most recent). “Never replied” means zero replies in that set. We rank businesses on reply behaviour and on how fast reviews arrive, never on star rating — in most of these categories the median rating is 4.5 or higher, so a rating-ranked list would say almost nothing. Every number is read from a public Google listing; nothing here comes from any business’s private data.
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