Who replies, and how much
Ranked on the share of reviews with an owner reply, among Dallas massage studios with at least 30 reviews read. Every name here is a public fact stated plainly: this is what their listing shows to the next customer.
| # | Business | Replied to | Of the newest | Avg reply |
|---|---|---|---|---|
| 1= | Riviera Spa - Uptown Knox Travis Walk · Dallas | 100% | 300 | 55 words |
| 1= | Unwind Massage Lounge · Dallas | 100% | 50 | 32 words |
| 1= | Lluvia Massage · Dallas | 100% | 50 | 45 words |
| 1= | Oak Tree Massage · Dallas | 100% | 50 | 12 words |
| 5= | Marbella's Massage · Dallas · 2 locations | 98% | 50 | 31 words |
| 5= | Massage8 · Dallas | 98% | 50 | 38 words |
| 5= | Uptown Thai Massage & Wellness · Dallas | 98% | 50 | 48 words |
| 8= | Texas Massage and Spa Dallas · Dallas | 96% | 50 | 14 words |
| 8= | GreenLotus Spa · Dallas | 96% | 50 | 40 words |
| 8= | Dallas Thai Wellness · Dallas | 96% | 50 | 6 words |
For scale: 70% of the 40 answer at least half their reviews, and 48% answer nine in ten. Of the reviews we read, the median massage studio has 3.5 that are more than a month old and still unanswered, and 40% have at least one review of three stars or fewer with no reply under it — the one a customer reads first.
What their replies look like
Not our words — theirs. One recent reply each from the massage studios above, quoted as it appears on their listing, under a critical review where we could find one.
“Thank you for sharing your feedback. We're sorry to hear about your experience, and we take customer service seriously. If you'd like to share more details about what happened, we'd appreciate the chance to address it and improve. We hope you'll give us another opportunity in the future.”
— Riviera Spa - Uptown Knox Travis Walk, replying to a 1-star review
“Thank you so much for coming in! We love that you found us to be easy and fun! We hope to see you again soon!”
— Unwind Massage Lounge, replying to a 5-star review
“Thank you for your feedback, Carlos. We’re sorry your visit did not meet expectations. We take concerns about timing and service seriously, and we’d appreciate the chance to review this directly with you. Please contact Lluvia Massage so our team can help.”
— Lluvia Massage, replying to a 1-star review
What the top quarter does differently
The 10 massage studios with the highest reply rates against the other 30. Three contrasts, each measured, none of them about star rating:
- They answer most of what comes in. Median reply rate 100% versus 78%.
- They leave no negative review unanswered. 100% of the top quarter have zero unanswered reviews of three stars or fewer, against 47% of the rest.
- Customers keep writing to them. Median reviews a month 2.1 for the top quarter, 3.3 for the rest. Replying does not create reviews on its own — but in this market the massage studios that answer are also the ones customers keep writing to.
- Their replies are longer. Median reply length 35 words versus 26 among the rest that reply at all.
How fast reviews arrive
Ranked on Google reviews received per month, among massage studios with at least 50 reviews. Pace is the number that decides how much any one bad review weighs.
| # | Business | Reviews a month | Total reviews |
|---|---|---|---|
| 1 | Kiki's massage LLC. · Dallas | 31.7 | 584 |
| 2 | GreenLotus Spa · Dallas | 26.7 | 1600 |
| 3 | King Spa & Sauna · Dallas | 21.5 | 4248 |
| 4 | Aura Spa · Dallas | 20.2 | 97 |
| 5 | Q Thai Massage & Spa · Dallas | 18.5 | 322 |
| 6 | Massage Refresh Health & Wellness · Dallas | 16.3 | 332 |
| 7 | Life Force Massage · Dallas | 15.4 | 580 |
| 8 | Massage Felax and Spa - Addison · Dallas | 12.5 | 844 |
| 9 | Bluebonnet Massage Irving · Irving | 9.2 | 483 |
| 10 | Unwind Massage Lounge · Dallas | 7.6 | 143 |
What “normal” looks like in Dallas
The typical Dallas massage studio in this audit has 198.5 Google reviews, a 4.9 rating, answers 86% of them, and receives about 3.1 a month. Ratings cluster high in almost every local category, which is why this page never ranks on them — the difference customers can actually see is in the replies.
How Oh Local helps a Dallas massage studio
Most of your customers pay, leave, and are gone — the review only happens if something they took with them asks for it. The massage studios at the top of this page answer what comes in and keep it coming: a review link on the receipt or a card, a reply to every negative review within days (how to write one), and no unanswered three-star review a customer can find first.
How it works
- Run the free audit. We read your public Google reviews and replies and send you the numbers: reply rate, the reviews still waiting for an answer, and the oldest of them — with the table on this page to put them beside.
- Claim your page. Pick your listing, and your QR card and short link are ready to print — from your own phone, no onboarding call.
- Get the weekly email. Every new review with its reply drafted, private feedback that came in, and the short list of what to fix on your listing and site.
- Approve, and that’s it. You press approve on the replies you like. The rest — the card, the page, the measuring — runs on its own.
What you get
Your review page
A printed QR card and a short link that open every review option — Google, Tripadvisor, Facebook — capture the customer’s email, and give an unhappy customer a private word first. About four minutes to a printable QR.
Reviews handled
Every new review on your platforms, with the reply drafted in your voice, in one weekly email. Negative ones first. You approve, edit or skip; nothing posts without you.
Local standing
Where you rank around your shop, what competitors are doing, what changed on your listing — with the exact fix for each. Recommendations can lead to better rankings and more visibility; no tool can promise a position, including ours.
| Dallas median | You | |
|---|---|---|
| Reviews answered | 86% | the audit fills this in |
| Older reviews still unanswered | 3.5 | — |
| A ≤ 3★ review with no reply | 40% have one | — |
| Reviews a month | 3.1 | — |
FAQ
How many Dallas massage studios reply to their Google reviews?
Of the 40 Dallas-area massage studios we audited, 5% had never replied to a review, the median had replied to 86% of its reviews, and 48% had replied to nine in ten or more.
How many Google reviews a month does a Dallas massage studio get?
The median Dallas massage studio in our audit receives about 3.1 Google reviews a month; the top quarter receives 9.2 or more (36 listings measured).
Which Dallas massage studios reply to reviews the most?
Ranked on the share of reviews with an owner reply, among listings with at least 30 reviews read: Riviera Spa - Uptown Knox Travis Walk (100%), Unwind Massage Lounge (100%), Lluvia Massage (100%), Oak Tree Massage (100%), Marbella's Massage (98%), and five more on this page.
Where does this data come from?
From public Google listings: the reviews and owner replies visible to any customer, read between September 8 – September 22, 2026 for 40 massage studios in Dallas, Irving. Nothing comes from any business's private data, and businesses are ranked on reply behaviour and review pace, never on star rating.
Method
40 listings with at least 15 Google reviews in Dallas, Irving, in the industry Google's own listing category gives them. Up to the 300 most recent reviews read per listing. Reply rate = reviews with an owner reply ÷ reviews read. Named lists rank on reply rate (≥ 30 reviews read) and on reviews per month (≥ 50 reviews) — never on rating; equal values share a rank. Listings whose name carries an offer, a claim or a disclaimer are counted but not named. Public data only, read on the date shown; a listing can change any day. Oh Local is not affiliated with Google. Think a number is wrong? info@ohlocal.co.