We read the reviews and owner replies on 460 Minneapolis-area listings between August 18 – September 22, 2026. This is what a customer sees when they check a Minneapolis business before walking in.
Never replied
26%
of 460 businesses have not answered a single review we read.
The median business
16%
of its reviews answered. Half of Minneapolis does worse than that.
A negative review, unanswered
63%
have at least one review of three stars or fewer with no reply under it.
| Industry | Audited | Median reply rate | Never replied | |
|---|---|---|---|---|
| Minneapolis coffee shops | 90 | 6% | 27% | Full report → |
| Minneapolis barbershops | 73 | 2% | 41% | Full report → |
| Minneapolis dental practices | 72 | 13% | 29% | Full report → |
| Minneapolis nail salons | 63 | 32% | 29% | Full report → |
| Minneapolis plastic surgeons | 39 | 31% | 18% | Full report → |
| Minneapolis pet groomers | 32 | 29% | 22% | Full report → |
| Minneapolis med spas | 31 | 92% | 6% | Full report → |
Measured but not yet enough to report on their own (we publish a page only at 20 or more audited listings): dermatology practices (18), day spas (14), cafés (7), pet boarding / daycare / trainings (6), hair salons (6), retail shops (4), restaurants (2), massage studios (2), orthodontists (1).
The report above is the metro. We have also read 28 towns inside it in full — 11,860 businesses across every trade we cover, not one industry at a time:
A reply rate is owner replies divided by the reviews we read on that listing (up to the 300 most recent). “Never replied” means zero replies in that set. We rank businesses on reply behaviour and on how fast reviews arrive, never on star rating — in most of these categories the median rating is 4.5 or higher, so a rating-ranked list would say almost nothing. Every number is read from a public Google listing; nothing here comes from any business’s private data.
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