Every town we have read, and what its owners do with their reviews
39,640 businesses across 93 towns, read from public Google listings — how many of their ten most recent reviews the owner answered, which trades nobody answers at all, and the businesses doing it best. Ranked on reply behaviour, never on star rating.
Looking for a whole metro instead? The market reports cover a city and industry at a time. To see where your own listing sits, the free audit reads it the same way.
Chicago
Arlington Heights, IL
500 businesses read across 7 groups · 72% of recent reviews answered
Schaumburg, IL
500 businesses read across 7 groups · 75% of recent reviews answered
Barrington, IL
480 businesses read across 7 groups · 67% of recent reviews answered
Batavia, IL
480 businesses read across 7 groups · 73% of recent reviews answered
Deerfield, IL
480 businesses read across 7 groups · 74% of recent reviews answered
Des Plaines, IL
480 businesses read across 7 groups · 65% of recent reviews answered
Downers Grove, IL
480 businesses read across 7 groups · 72% of recent reviews answered
Glenview, IL
480 businesses read across 7 groups · 62% of recent reviews answered
Hinsdale, IL
480 businesses read across 7 groups · 65% of recent reviews answered
Lombard, IL
480 businesses read across 7 groups · 68% of recent reviews answered
Naperville, IL
480 businesses read across 7 groups · 74% of recent reviews answered
Northbrook, IL
480 businesses read across 7 groups · 75% of recent reviews answered
Oak Brook, IL
480 businesses read across 7 groups · 71% of recent reviews answered
Orland Park, IL
480 businesses read across 7 groups · 73% of recent reviews answered
St. Charles, IL
480 businesses read across 7 groups · 80% of recent reviews answered
Wheaton, IL
480 businesses read across 7 groups · 72% of recent reviews answered
Elmhurst, IL
460 businesses read across 7 groups · 63% of recent reviews answered
Highland Park, IL
460 businesses read across 7 groups · 81% of recent reviews answered
Lake Zurich, IL
460 businesses read across 7 groups · 79% of recent reviews answered
Libertyville, IL
460 businesses read across 6 groups · 74% of recent reviews answered
Park Ridge, IL
460 businesses read across 7 groups · 67% of recent reviews answered
Western Springs, IL
460 businesses read across 7 groups · 62% of recent reviews answered
Geneva, IL
440 businesses read across 7 groups · 71% of recent reviews answered
Oak Park, IL
440 businesses read across 7 groups · 69% of recent reviews answered
Palatine, IL
440 businesses read across 6 groups · 78% of recent reviews answered
Skokie, IL
440 businesses read across 7 groups · 66% of recent reviews answered
Wilmette, IL
440 businesses read across 6 groups · 66% of recent reviews answered
Evanston, IL
420 businesses read across 6 groups · 68% of recent reviews answered
La Grange, IL
360 businesses read across 7 groups · 48% of recent reviews answered
Lake Forest, IL
220 businesses read across 4 groups · 58% of recent reviews answered
Winnetka, IL
200 businesses read across 4 groups · 59% of recent reviews answered
Glencoe, IL
120 businesses read across 2 groups · 43% of recent reviews answered
Minneapolis–St. Paul
Blaine, MN
480 businesses read across 7 groups · 82% of recent reviews answered
Coon Rapids, MN
480 businesses read across 7 groups · 77% of recent reviews answered
Plymouth, MN
480 businesses read across 7 groups · 81% of recent reviews answered
St. Louis Park, MN
480 businesses read across 7 groups · 60% of recent reviews answered
Chanhassen, MN
460 businesses read across 7 groups · 74% of recent reviews answered
Eden Prairie, MN
460 businesses read across 7 groups · 81% of recent reviews answered
Edina, MN
460 businesses read across 7 groups · 72% of recent reviews answered
Golden Valley, MN
460 businesses read across 7 groups · 68% of recent reviews answered
Inver Grove Heights, MN
460 businesses read across 7 groups · 63% of recent reviews answered
Lakeville, MN
460 businesses read across 7 groups · 77% of recent reviews answered
Maple Grove, MN
460 businesses read across 7 groups · 75% of recent reviews answered
Minnetonka, MN
460 businesses read across 6 groups · 80% of recent reviews answered
Shakopee, MN
460 businesses read across 7 groups · 78% of recent reviews answered
Andover, MN
440 businesses read across 7 groups · 80% of recent reviews answered
Prior Lake, MN
440 businesses read across 7 groups · 79% of recent reviews answered
Rosemount, MN
440 businesses read across 7 groups · 82% of recent reviews answered
Shoreview, MN
440 businesses read across 7 groups · 70% of recent reviews answered
Wayzata, MN
440 businesses read across 6 groups · 81% of recent reviews answered
Woodbury, MN
440 businesses read across 7 groups · 78% of recent reviews answered
Hopkins, MN
420 businesses read across 6 groups · 73% of recent reviews answered
Savage, MN
420 businesses read across 7 groups · 82% of recent reviews answered
White Bear Lake, MN
420 businesses read across 7 groups · 65% of recent reviews answered
Anoka, MN
400 businesses read across 7 groups · 61% of recent reviews answered
Cottage Grove, MN
400 businesses read across 7 groups · 77% of recent reviews answered
Ramsey, MN
400 businesses read across 7 groups · 77% of recent reviews answered
Chaska, MN
340 businesses read across 7 groups · 65% of recent reviews answered
Stillwater, MN
280 businesses read across 6 groups · 75% of recent reviews answered
Farmington, MN
80 businesses read across 1 group · 74% of recent reviews answered
the San Francisco Bay Area
Fremont, CA
500 businesses read across 7 groups · 73% of recent reviews answered
Menlo Park, CA
480 businesses read across 7 groups · 73% of recent reviews answered
Orinda, CA
480 businesses read across 7 groups · 68% of recent reviews answered
Alameda, CA
460 businesses read across 7 groups · 58% of recent reviews answered
Berkeley, CA
460 businesses read across 7 groups · 70% of recent reviews answered
Burlingame, CA
460 businesses read across 7 groups · 62% of recent reviews answered
Hayward, CA
460 businesses read across 7 groups · 65% of recent reviews answered
Livermore, CA
460 businesses read across 7 groups · 73% of recent reviews answered
Dublin, CA
440 businesses read across 7 groups · 75% of recent reviews answered
Lafayette, CA
440 businesses read across 7 groups · 81% of recent reviews answered
Redwood City, CA
440 businesses read across 7 groups · 70% of recent reviews answered
Walnut Creek, CA
440 businesses read across 7 groups · 77% of recent reviews answered
Albany, CA
420 businesses read across 7 groups · 70% of recent reviews answered
Danville, CA
420 businesses read across 7 groups · 70% of recent reviews answered
Emeryville, CA
420 businesses read across 7 groups · 61% of recent reviews answered
Oakland, CA
420 businesses read across 7 groups · 68% of recent reviews answered
Piedmont, CA
420 businesses read across 7 groups · 67% of recent reviews answered
Pleasanton, CA
420 businesses read across 7 groups · 62% of recent reviews answered
San Mateo, CA
420 businesses read across 7 groups · 72% of recent reviews answered
San Leandro, CA
400 businesses read across 7 groups · 55% of recent reviews answered
San Rafael, CA
380 businesses read across 7 groups · 66% of recent reviews answered
Larkspur, CA
360 businesses read across 6 groups · 79% of recent reviews answered
Mill Valley, CA
340 businesses read across 6 groups · 77% of recent reviews answered
Sausalito, CA
120 businesses read across 2 groups · 69% of recent reviews answered
Milwaukee
Brookfield, WI
480 businesses read across 7 groups · 81% of recent reviews answered
New Berlin, WI
480 businesses read across 7 groups · 81% of recent reviews answered
Waukesha, WI
480 businesses read across 7 groups · 81% of recent reviews answered
Menomonee Falls, WI
440 businesses read across 7 groups · 72% of recent reviews answered
Mequon, WI
420 businesses read across 6 groups · 73% of recent reviews answered
Wauwatosa, WI
400 businesses read across 7 groups · 74% of recent reviews answered
Greenfield, WI
380 businesses read across 7 groups · 74% of recent reviews answered
Oak Creek, WI
380 businesses read across 7 groups · 66% of recent reviews answered
Cedarburg, WI
260 businesses read across 7 groups · 68% of recent reviews answered