Who replies, and how much
Ranked on the share of reviews with an owner reply, among Phoenix nail salons with at least 30 reviews read. Every name here is a public fact stated plainly: this is what their listing shows to the next customer.
| # | Business | Replied to | Of the newest | Avg reply |
|---|---|---|---|---|
| 1= | iPolish Nail Bar · Phoenix | 100% | 50 | 30 words |
| 1= | Biagio Nail & Spa II · Phoenix | 100% | 50 | 23 words |
| 1= | Magic Nails · Phoenix | 100% | 50 | 46 words |
| 1= | Anna Nails & Spa · Phoenix | 100% | 50 | 27 words |
| 5= | Milano Nail Spa Madison · Phoenix | 98% | 50 | 89 words |
| 5= | Capri Nails & Spa · Phoenix | 98% | 50 | 28 words |
| 5= | Biltmore Nail Bar · Phoenix | 98% | 50 | 51 words |
| 8= | HERBAL NAILS & SPA AT ARCADIA · Phoenix | 96% | 50 | 36 words |
| 8= | KV Nail Art · Phoenix | 96% | 50 | 63 words |
| 8= | Arcadia Nail Bar · Phoenix | 96% | 50 | 31 words |
For scale: 45% of the 76 answer at least half their reviews, and 20% answer nine in ten. Of the reviews we read, the median nail salon has 26.5 that are more than a month old and still unanswered, and 79% have at least one review of three stars or fewer with no reply under it — the one a customer reads first.
What their replies look like
Not our words — theirs. One recent reply each from the nail salons above, quoted as it appears on their listing, under a critical review where we could find one.
“Sweet, respectful and accommodating — now THAT’S how we want ipolish to feel. 🖤 So glad you found us, Diana. We’ll be ready for your next visit! ✨”
— iPolish Nail Bar, replying to a 5-star review
“Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.”
— Biagio Nail & Spa II, replying to a 1-star review
“Thank you so much for the 5-star review and for sharing a photo of your beautiful nails! We love the fun, colorful design and truly appreciate your support. We look forward to seeing you again!”
— Magic Nails, replying to a 5-star review
What the top quarter does differently
The 19 nail salons with the highest reply rates against the other 57. Three contrasts, each measured, none of them about star rating:
- They answer most of what comes in. Median reply rate 96% versus 8%.
- They leave no negative review unanswered. 37% of the top quarter have zero unanswered reviews of three stars or fewer, against 16% of the rest.
- Customers keep writing to them. Median reviews a month 3.3 for the top quarter, 3.2 for the rest. Replying does not create reviews on its own — but in this market the nail salons that answer are also the ones customers keep writing to.
How fast reviews arrive
Ranked on Google reviews received per month, among nail salons with at least 50 reviews. Pace is the number that decides how much any one bad review weighs.
| # | Business | Reviews a month | Total reviews |
|---|---|---|---|
| 1 | Demi Nail Salon · Phoenix | 46.1 | 715 |
| 2 | Central Nails & Spa · Phoenix | 41.5 | 481 |
| 3 | iPolish Nail Bar · Phoenix | 38.9 | 1109 |
| 4 | Camelback Nail Bar · Phoenix | 34.7 | 628 |
| 5 | Nice Nails & Spa · Phoenix | 31.6 | 765 |
| 6 | Organic Nail Bar · Phoenix | 29.5 | 806 |
| 7 | Greenfield Nails and Spa -Gilbert · Gilbert | 28.5 | 939 |
| 8 | Luxe Nail Bar · Phoenix | 19.3 | 907 |
| 9 | KV Nail Art · Phoenix | 14.5 | 522 |
| 10 | Ahwatukee Nail Spa · Phoenix | 12.2 | 256 |
What “normal” looks like in Phoenix
The typical Phoenix nail salon in this audit has 263 Google reviews, a 4.4 rating, answers 34% of them, and receives about 3.2 a month. Ratings cluster high in almost every local category, which is why this page never ranks on them — the difference customers can actually see is in the replies.
How Oh Local helps a Phoenix nail salon
Most of your customers pay, leave, and are gone — the review only happens if something they took with them asks for it. The nail salons at the top of this page answer what comes in and keep it coming: a review link on the receipt or a card, a reply to every negative review within days (how to write one), and no unanswered three-star review a customer can find first.
How it works
- Run the free audit. We read your public Google reviews and replies and send you the numbers: reply rate, the reviews still waiting for an answer, and the oldest of them — with the table on this page to put them beside.
- Claim your page. Pick your listing, and your QR card and short link are ready to print — from your own phone, no onboarding call.
- Get the weekly email. Every new review with its reply drafted, private feedback that came in, and the short list of what to fix on your listing and site.
- Approve, and that’s it. You press approve on the replies you like. The rest — the card, the page, the measuring — runs on its own.
What you get
Your review page
A printed QR card and a short link that open every review option — Google, Tripadvisor, Facebook — capture the customer’s email, and give an unhappy customer a private word first. About four minutes to a printable QR.
Reviews handled
Every new review on your platforms, with the reply drafted in your voice, in one weekly email. Negative ones first. You approve, edit or skip; nothing posts without you.
Local standing
Where you rank around your shop, what competitors are doing, what changed on your listing — with the exact fix for each. Recommendations can lead to better rankings and more visibility; no tool can promise a position, including ours.
| Phoenix median | You | |
|---|---|---|
| Reviews answered | 34% | the audit fills this in |
| Older reviews still unanswered | 26.5 | — |
| A ≤ 3★ review with no reply | 79% have one | — |
| Reviews a month | 3.2 | — |
FAQ
How many Phoenix nail salons reply to their Google reviews?
Of the 76 Phoenix-area nail salons we audited, 16% had never replied to a review, the median had replied to 34% of its reviews, and 20% had replied to nine in ten or more.
How many Google reviews a month does a Phoenix nail salon get?
The median Phoenix nail salon in our audit receives about 3.2 Google reviews a month; the top quarter receives 6.3 or more (75 listings measured).
Which Phoenix nail salons reply to reviews the most?
Ranked on the share of reviews with an owner reply, among listings with at least 30 reviews read: iPolish Nail Bar (100%), Biagio Nail & Spa II (100%), Magic Nails (100%), Anna Nails & Spa (100%), Milano Nail Spa Madison (98%), and five more on this page.
Where does this data come from?
From public Google listings: the reviews and owner replies visible to any customer, read on September 22, 2026 for 76 nail salons in Gilbert, Phoenix, Tempe. Nothing comes from any business's private data, and businesses are ranked on reply behaviour and review pace, never on star rating.
Method
76 listings with at least 15 Google reviews in Gilbert, Phoenix, Tempe, in the industry Google's own listing category gives them. Up to the 50 most recent reviews read per listing. Reply rate = reviews with an owner reply ÷ reviews read. Named lists rank on reply rate (≥ 30 reviews read) and on reviews per month (≥ 50 reviews) — never on rating; equal values share a rank. Listings whose name carries an offer, a claim or a disclaimer are counted but not named. Public data only, read on the date shown; a listing can change any day. Oh Local is not affiliated with Google. Think a number is wrong? info@ohlocal.co.