We read the reviews and owner replies on 896 Phoenix-area listings between September 21 – September 22, 2026. This is what a customer sees when they check a Phoenix business before walking in.
Never replied
28%
of 896 businesses have not answered a single review we read.
The median business
24%
of its reviews answered. Half of Phoenix does worse than that.
A negative review, unanswered
70%
have at least one review of three stars or fewer with no reply under it.
| Industry | Audited | Median reply rate | Never replied | |
|---|---|---|---|---|
| Phoenix restaurants | 378 | 6% | 41% | Full report → |
| Phoenix dental practices | 89 | 64% | 15% | Full report → |
| Phoenix barbershops | 87 | 24% | 17% | Full report → |
| Phoenix nail salons | 76 | 34% | 16% | Full report → |
| Phoenix coffee shops | 60 | 20% | 30% | Full report → |
| Phoenix med spas | 59 | 80% | 7% | Full report → |
| Phoenix pet groomers | 57 | 42% | 14% | Full report → |
| Phoenix dermatology practices | 35 | 13% | 31% | Full report → |
| Phoenix plastic surgeons | 29 | 24% | 21% | Full report → |
Measured but not yet enough to report on their own (we publish a page only at 20 or more audited listings): bars (7), cafés (6), day spas (4), pet boarding / daycare / trainings (3), massage studios (2), bakeries (1), retail shops (1), orthodontists (1), hair salons (1).
A reply rate is owner replies divided by the reviews we read on that listing (up to the 300 most recent). “Never replied” means zero replies in that set. We rank businesses on reply behaviour and on how fast reviews arrive, never on star rating — in most of these categories the median rating is 4.5 or higher, so a rating-ranked list would say almost nothing. Every number is read from a public Google listing; nothing here comes from any business’s private data.
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