Among the fitness and wellness businesses someone searching in Oak Park, IL is shown, the clearest reply record belongs to a gym. Momentum OP had answered 10 of its 10 most recent reviews, and it is also one of the three most-reviewed gyms we read, carrying 499 reviews. It is the gym answering the most of its recent reviews among the 20 we read. We can't see how the other gyms handled theirs, so this section says nothing about them.
Among the 20 chiropractors we read, the business answering the most of its recent reviews was Smith Chiropractic Health Care, which had answered 4 of its 10. It also sits among the three most-reviewed chiropractors we read, at 595 reviews. Neither trade is marked as one where nobody answers: in both, at least one business we read had replied to recent reviews.
The review totals are a different measure from those recent replies; they cover each listing's whole history. The median gym we read carries 64 Google reviews and has a median rating of 4.8, and the three most-reviewed gyms carry 1,025, 971 and 499. The median chiropractor we read carries 30.5 reviews and has a median rating of 5, and the three most-reviewed chiropractors carry 1,158, 1,007 and 595. The largest listing among the businesses in this section is a chiropractor's, at 1,158 reviews, even though the median chiropractor we read holds fewer reviews than the median gym.
For a reference point on replies, we measured 55 businesses across the trades we read around Oak Park, and the typical one had answered 69% of its recent reviews.
What to do about it
If you run a gym or a chiropractic practice here, start by opening your own listing and counting how many of your 10 most recent reviews carry a reply. Momentum OP shows what the complete version looks like: 10 of 10. The typical business we measured in this catchment had answered 69% of its recent reviews, which gives you a plain line to measure yourself against.
Keep each reply short and specific to what the reviewer wrote. Thank people for the detail they mentioned, whether that was a coach, a class or an adjustment, and answer critical reviews calmly and without arguing. The reviews on your listing are written by your customers. A reply is the one part of that exchange you write, and it sits on your listing directly under the review it answers.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Momentum OP | 10 of 10 | 499 | 5 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Smith Chiropractic Health Care | 4 of 10 | 595 | 4.9 |