Among the pet businesses someone searching in Oak Park, IL is shown, the sharpest contrast is between the groomers and the boarding kennels. We read 20 of each. The groomers answering the most of their recent reviews were Danny The Groomer and Yuppie Puppy Pet Grooming, and each had replied to 1 of its 10 most recent reviews. Those two also hold the largest review counts among the groomers we read, at 337 and 325.
Boarding looks different at the top. Canine Crews had answered 10 of its 10 most recent reviews, Camp Bow Wow Oak Park 8 of 10, and Tucker Pup's Pet Resort 7 of 10. Tucker Pup's carries 1,095 reviews, the most of any boarding business we read. These figures describe those three businesses; they are not a reading of every kennel in the set.
The veterinarians we read carry larger review counts than either of the other two trades. The median vet listing we read holds 437 reviews, against 116 for boarding and 70 for grooming. MedVet Chicago has 2,665 reviews, the most among the vets in this section. Separately, on its 10 most recent reviews, it had answered 8. Midwest Bird and Exotic Animal Hospital, with 1,230 reviews, and PetVets Animal Hospital, with 942, had each answered 9 of their 10 most recent.
Median ratings across the three trades are 4.65 for grooming, 4.8 for boarding and 4.7 for veterinarians. Across the 55 businesses we measured for replies in this catchment, a typical one had answered 69% of its recent reviews. Against that figure, the groomers answering the most had answered 1 of 10.
What to do about it
If you run a grooming business here, the reply bar set by the groomers we read is low: the two answering the most had each replied to 1 of their 10 most recent reviews. Answering every new review, the good and the critical, would exceed what either of them showed on this measure. The reply is the one piece of that exchange that is yours to write.
If you board pets or run a veterinary practice, the comparison is harder. Canine Crews answered 10 of 10, and Midwest Bird and Exotic Animal Hospital and PetVets Animal Hospital answered 9 of 10 each. Open your listing, look at your last 10 reviews, and count how many carry a reply from you. That count is the number to set beside theirs. Keep each reply short and specific to what the reviewer wrote, thank them by name, and answer a complaint with what you did about it rather than an argument.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Danny The Groomer | 1 of 10 | 337 | 4.7 |
| 2 | Yuppie Puppy Pet Grooming | 1 of 10 | 325 | 4.5 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Canine Crews | 10 of 10 | 397 | 4.9 |
| 2 | Camp Bow Wow Oak Park | 8 of 10 | 380 | 4.7 |
| 3 | Tucker Pup's Pet Resort | 7 of 10 | 1095 | 4.9 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Midwest Bird and Exotic Animal Hospital | 9 of 10 | 1230 | 4.3 |
| 2 | PetVets Animal Hospital | 9 of 10 | 942 | 4.8 |
| 3 | MedVet Chicago | 8 of 10 | 2665 | 4.2 |