The median rating across the 20 chiropractors we read is 5. A trade median is one figure for the whole set, so it does not tell you which listing is which, and nothing on this page is ordered by stars. Their median review count is 179, and the three most-reviewed we read carry 627, 420 and 387 Google reviews.
Cornerstone Chiropractic Clinic answered 10 of its last 10 reviews and carries 271 reviews in total. MN Spine and Sport answered 7 of its last 10 and carries 420. Woodbury Spine Wellness Center answered 7 of its last 10 and carries 387. Those are two different windows and it is worth keeping them apart: the reply counts are drawn from each business's most recent reviews, while the review counts are the whole listing.
The 20 gyms we read have a median of 104 Google reviews and a median rating of 4.8, and their three most-reviewed listings carry 854, 372 and 346. Next Level Combat answered 9 of its last 10 and carries 222 reviews. 3P Boxing 247 answered 6 of its last 10 and carries 337. Those two are the gyms answering the most of their recent reviews, which is all we can say about reply behaviour here; the rest of the twenty we read are not described by those figures.
Across the 56 businesses we measured in what someone searching in Woodbury is shown, a typical one answered 78% of its recent reviews. We do not record which trades those 56 came from, so it belongs to the catchment rather than to gyms or chiropractors. And a catchment is what all of this is: the set a searcher here is shown, not a register of what sits inside the city limits. Woodbury's population is 76,945 and its median household income is $126,222.
What to do about it
The number to work from is the reply count, not the review count. Answering 10 of the last 10 is a far smaller job than a file of 420 reviews makes it sound, because our counts are drawn from each business's most recent reviews. Start at the newest and work backwards, and treat the good reviews as worth a reply too, not just the difficult ones.
Write them in your own words and name the specific thing the customer mentioned. A reply that would fit under any review is doing less work than one that could only sit under that particular one, and on listings where the median rating is 5 for chiropractors and 4.8 for gyms, the written text underneath is the part a reader can actually read. The other half of it is not letting the gap reopen: a fixed slot in the week is the difference between catching up once and keeping up.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Next Level Combat | 9 of 10 | 222 | 5 |
| 2 | 3P Boxing 247 | 6 of 10 | 337 | 5 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Cornerstone Chiropractic Clinic | 10 of 10 | 271 | 5 |
| 2 | MN Spine and Sport | 7 of 10 | 420 | 5 |
| 3 | Woodbury Spine Wellness Center | 7 of 10 | 387 | 4.9 |