Raffiné Bridal & Formal Wear answered 10 of its last 10 reviews, on a listing carrying 466 of them. Patina - Woodbury answered 9 of its last 10, with 224 reviews. Bella Bridal Boutique answered 8 of its last 10, with 564. Those are the three shops answering the most of their recent reviews out of the 20 we read in the set someone searching around Woodbury is shown.
The median shop in that 20 has 39 Google reviews. The three most-reviewed listings we read carry 647, 564 and 466. Two different windows are in play there and it is worth keeping them apart: the review counts are the whole listing, everything ever left on it, while the reply counts are drawn only from each business's most recent reviews. The median rating across the 20 is 4.7, which is a single figure for the whole set and tells you nothing about which listing is which. No list on this page is sorted by star rating.
Next door in the same catchment, the picture changes trade by trade. We read 20 bakeries and not one of them had answered any of its recent reviews, on a median file of 150.5 reviews. Among the 20 barbershops, the one answering the most of its recent reviews, Signature Salon Of Woodbury, answered 2 of its last 10. Among the 20 pet groomers, Chuck & Don's Pet Food & Supplies answered 3 of its last 10. Restaurants in the same catchment sit on a median of 644.5 reviews, against the 39 that is the median for shops.
A typical business among the 56 we measured in what a searcher in Woodbury is shown answered 78% of its recent reviews. That figure covers the 56 we measured and does not belong to any one trade. In all, we read 440 businesses across every trade here.
What to do about it
A shop sitting near the median of 39 reviews and one sitting at 564 are doing two different jobs when they open the review tab. At 39, the file is short enough to go through end to end in one pass. At 564, it is not, so start with the most recent and work backwards, because the most recent reviews are exactly the window our counts come from.
Write each reply yourself, and write it to the review in front of you. A reply that repeats the same two sentences under every review is one reply, written once. Answer the good ones as well as the difficult ones; a five-star review with a couple of specific lines in it is the easiest thing on the listing to respond to properly. And treat this as a standing job rather than a clear-out. Raffiné Bridal & Formal Wear is at 10 of its last 10 and Patina - Woodbury at 9 of its last 10, which is a number you hold by checking on a set day, not one you reach once.
Shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Raffiné Bridal & Formal Wear | 10 of 10 | 466 | 4.7 |
| 2 | Patina - Woodbury | 9 of 10 | 224 | 4.6 |
| 3 | Bella Bridal Boutique | 8 of 10 | 564 | 4.7 |