Carver Lake Veterinary Center and Hudson Road Animal Hospital turn up twice in this group. Among the pet boarding listings someone searching around Woodbury is shown, they are the two businesses answering the most of their recent reviews, both at 10 of their last 10, on listings carrying 472 and 421 Google reviews. Among the veterinarians we read, the same two names appear again, alongside Scenic Hills Animal Hospital, also at 10 of its last 10, on 488 reviews. Three distinct businesses account for every leader named across those two trades.
Pet grooming gives us a different picture. We read 20 grooming businesses; the median one carries 95.5 Google reviews, while the three most-reviewed carry 1291, 1118 and 1003. The grooming business answering the most of its recent reviews, Chuck & Don's Pet Food & Supplies, answered 3 of its last 10, on a listing with 542 reviews. Those two kinds of number come from different windows: the reply counts are drawn from each business's most recent reviews, while the review counts are the whole listing.
Depth varies across the three trades. The median veterinary listing in this catchment carries 194 reviews, the median boarding listing 139, the median grooming listing 95.5, with 20 businesses read in each. The most-reviewed veterinary listing we read carries 2631.
Ratings are not what this page orders anything by. The median rating is 4.6 across the grooming businesses we read, 4.8 across boarding and 4.7 across veterinarians. A trade median is a single figure for a whole set; it does not tell you which listing is which, or what sits underneath it.
For a wider reference point: across the 56 businesses we measured in what someone searching in Woodbury is shown, a typical one answered 78% of its recent reviews. We can't see which trades those 56 behind that figure came from, so it is not this group's number.
What to do about it
The numbers that describe reply behaviour here all come from a listing's most recent reviews, which is the practical scale of the job. A grooming listing sitting on 1291 reviews is not asking anyone to go back through 1291 replies. Start at the top of the file and work down ten or twenty, and the measured picture changes.
Two things worth deciding before you start. First, what a reply says when the review was a good one — a specific line about the dog, the visit, the groomer or the vet who saw them reads differently from the same sentence copied under every five-star review, and copying is the cheapest thing to catch yourself doing. Second, whether clearing the recent ones is the whole plan. A reply written for each review as you work through the list is a different piece of work from one you can hand to somebody as a form of words, and it is worth choosing which of the two you are doing.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Chuck & Don's Pet Food & Supplies | 3 of 10 | 542 | 4.7 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Carver Lake Veterinary Center | 10 of 10 | 472 | 4.7 |
| 2 | Hudson Road Animal Hospital | 10 of 10 | 421 | 4.8 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Scenic Hills Animal Hospital | 10 of 10 | 488 | 4.6 |
| 2 | Carver Lake Veterinary Center | 10 of 10 | 472 | 4.7 |
| 3 | Hudson Road Animal Hospital | 10 of 10 | 421 | 4.8 |