Who replies, and how much
Ranked on the share of reviews with an owner reply, among Miami coffee shops with at least 30 reviews read. Every name here is a public fact stated plainly: this is what their listing shows to the next customer.
| # | Business | Replied to | Of the newest | Avg reply |
|---|---|---|---|---|
| 1 | Rodilla · Miami | 100% | 50 | 45 words |
| 2= | STL Café · Miami | 98% | 50 | 37 words |
| 2= | V Gelato & Cafe · Miami | 98% | 50 | 51 words |
| 2= | Studio 24 Artful Coffee · Miami · 2 locations | 98% | 50 | 21 words |
| 2= | Cortadito Coffee House | Brickell · Miami | 98% | 50 | 37 words |
| 2= | Mercato Miami · Miami | 98% | 50 | 8 words |
| 2= | Alaska Coffee Roasting · North Miami | 98% | 50 | 39 words |
| 8= | Ludlow Coffee Supply · Miami | 96% | 50 | 25 words |
| 8= | Rosetta Bakery · Miami Beach | 96% | 50 | 35 words |
| 8= | Panther Coffee - Wynwood · Miami | 96% | 50 | 38 words |
For scale: 47% of the 64 answer at least half their reviews, and 22% answer nine in ten. Of the reviews we read, the median coffee shop has 16.5 that are more than a month old and still unanswered, and 75% have at least one review of three stars or fewer with no reply under it — the one a customer reads first.
What their replies look like
Not our words — theirs. One recent reply each from the coffee shops above, quoted as it appears on their listing.
“Thank you so much, Cindy! We’re glad you enjoyed the atmosphere and stopped by for an afternoon coffee. We hope to welcome you back to Rodilla again soon!”
— Rodilla, replying to a 5-star review
“Thank you so much! 🤎☕ We're so glad to hear you enjoyed our food, service, and the cozy atmosphere at STL Café. ✨ We look forward to welcoming you back very soon.”
— STL Café, replying to a 5-star review
“DJ Romo, coconut is one of those flavors that just hits differently when it's made with real, natural ingredients! We put the same care into every single scoop. Simple, delicious, and plant-based, that's the V Gelato way. See you again soon! V Gelato & Café”
— V Gelato & Cafe, replying to a 5-star review
What the top quarter does differently
The 16 coffee shops with the highest reply rates against the other 48. Three contrasts, each measured, none of them about star rating:
- They answer most of what comes in. Median reply rate 96% versus 8%.
- They leave no negative review unanswered. 63% of the top quarter have zero unanswered reviews of three stars or fewer, against 13% of the rest.
- Customers keep writing to them. Median reviews a month 8.5 for the top quarter, 7.5 for the rest. Replying does not create reviews on its own — but in this market the coffee shops that answer are also the ones customers keep writing to.
How fast reviews arrive
Ranked on Google reviews received per month, among coffee shops with at least 50 reviews. Pace is the number that decides how much any one bad review weighs.
| # | Business | Reviews a month | Total reviews |
|---|---|---|---|
| 1 | Yann Couvreur Café - Wynwood · Miami | 37.1 | 1191 |
| 2 | Sky Coffee Buenos Aires · Miami | 35.7 | 1141 |
| 3 | Shepherd Artisan Coffee · Miami Beach | 35.5 | 4278 |
| 4 | Sagrado Cafe · Miami | 30.4 | 1709 |
| 5 | Cafe Du Bey · Miami Beach | 26.6 | 75 |
| 6 | Cafe Fleur - Café & Beignet Miami Beach · Miami Beach | 25.3 | 534 |
| 7 | Groovin' Bean Coffee Bar & Lounge · Miami | 24.8 | 208 |
| 8 | Naughty Coffee · Miami | 23.9 | 362 |
| 9= | The Coffee - Wynwood · Miami | 23.8 | 223 |
| 9= | Studio 24 Artful Coffee · Miami | 23.8 | 226 |
What “normal” looks like in Miami
The typical Miami coffee shop in this audit has 318 Google reviews, a 4.7 rating, answers 29% of them, and receives about 7.5 a month. Ratings cluster high in almost every local category, which is why this page never ranks on them — the difference customers can actually see is in the replies.
How Oh Local helps a Miami coffee shop
Most of your customers pay, leave, and are gone — the review only happens if something they took with them asks for it. The coffee shops at the top of this page answer what comes in and keep it coming: a review link on the receipt or a card, a reply to every negative review within days (how to write one), and no unanswered three-star review a customer can find first.
How it works
- Run the free audit. We read your public Google reviews and replies and send you the numbers: reply rate, the reviews still waiting for an answer, and the oldest of them — with the table on this page to put them beside.
- Claim your page. Pick your listing, and your QR card and short link are ready to print — from your own phone, no onboarding call.
- Get the weekly email. Every new review with its reply drafted, private feedback that came in, and the short list of what to fix on your listing and site.
- Approve, and that’s it. You press approve on the replies you like. The rest — the card, the page, the measuring — runs on its own.
What you get
Your review page
A printed QR card and a short link that open every review option — Google, Tripadvisor, Facebook — capture the customer’s email, and give an unhappy customer a private word first. About four minutes to a printable QR.
Reviews handled
Every new review on your platforms, with the reply drafted in your voice, in one weekly email. Negative ones first. You approve, edit or skip; nothing posts without you.
Local standing
Where you rank around your shop, what competitors are doing, what changed on your listing — with the exact fix for each. Recommendations can lead to better rankings and more visibility; no tool can promise a position, including ours.
| Miami median | You | |
|---|---|---|
| Reviews answered | 29% | the audit fills this in |
| Older reviews still unanswered | 16.5 | — |
| A ≤ 3★ review with no reply | 75% have one | — |
| Reviews a month | 7.5 | — |
FAQ
How many Miami coffee shops reply to their Google reviews?
Of the 64 Miami-area coffee shops we audited, 19% had never replied to a review, the median had replied to 29% of its reviews, and 22% had replied to nine in ten or more.
How many Google reviews a month does a Miami coffee shop get?
The median Miami coffee shop in our audit receives about 7.5 Google reviews a month; the top quarter receives 13.9 or more (60 listings measured).
Which Miami coffee shops reply to reviews the most?
Ranked on the share of reviews with an owner reply, among listings with at least 30 reviews read: Rodilla (100%), STL Café (98%), V Gelato & Cafe (98%), Studio 24 Artful Coffee (98%), Cortadito Coffee House | Brickell (98%), and five more on this page.
Where does this data come from?
From public Google listings: the reviews and owner replies visible to any customer, read on September 22, 2026 for 64 coffee shops in Miami, Miami Beach, North Miami, South Miami. Nothing comes from any business's private data, and businesses are ranked on reply behaviour and review pace, never on star rating.
Method
64 listings with at least 15 Google reviews in Miami, Miami Beach, North Miami, South Miami, in the industry Google's own listing category gives them. Up to the 50 most recent reviews read per listing. Reply rate = reviews with an owner reply ÷ reviews read. Named lists rank on reply rate (≥ 30 reviews read) and on reviews per month (≥ 50 reviews) — never on rating; equal values share a rank. Listings whose name carries an offer, a claim or a disclaimer are counted but not named. Public data only, read on the date shown; a listing can change any day. Oh Local is not affiliated with Google. Think a number is wrong? info@ohlocal.co.