Who replies, and how much
Ranked on the share of reviews with an owner reply, among Miami restaurants with at least 30 reviews read. Every name here is a public fact stated plainly: this is what their listing shows to the next customer. 12 of the 256 answered every review we read; the ten shown are those with the fewest older reviews still unanswered.
| # | Business | Replied to | Of the newest | Avg reply |
|---|---|---|---|---|
| 1= | Angelina's Eatery + Cafe · Miami | 100% | 50 | 20 words |
| 1= | LA CEVBICHERIA RESTAURANT · Hialeah | 100% | 50 | 74 words |
| 1= | Polo Norte Hialeah · Hialeah | 100% | 50 | 29 words |
| 1= | Fradiavolo inside Zoko Collective · Miami | 100% | 50 | 47 words |
| 1= | 100 Montaditos MIDTOWN · Miami | 100% | 50 | 29 words |
| 1= | Pinch Kitchen+Bar · Miami | 100% | 50 | 91 words |
| 1= | Selva Negra Restaurant Miami · Miami | 100% | 50 | 7 words |
| 1= | Guayacan Miami Restaurant · Miami | 100% | 50 | 34 words |
| 1= | Doggi's Arepa Bar · Miami | 100% | 50 | 34 words |
| 1= | Antigua Guatemala Restaurant · Miami | 100% | 50 | 12 words |
For scale: 36% of the 256 answer at least half their reviews, and 15% answer nine in ten. Of the reviews we read, the median restaurant has 14.5 that are more than a month old and still unanswered, and 82% have at least one review of three stars or fewer with no reply under it — the one a customer reads first.
What their replies look like
Not our words — theirs. One recent reply each from the restaurants above, quoted as it appears on their listing, under a critical review where we could find one.
“We appreciate the five stars, Sonita, and are glad you chose Angelina's Eatery + Cafe.”
— Angelina's Eatery + Cafe, replying to a 5-star review
“Thank you so much for visiting La Cevbichería and for taking the time to leave us a 4-star review! ❤️ We truly appreciate your support. We’re always looking for ways to improve, so if there’s anything we could have done to make your experience a 5-star one, we’d love to hear from you. We hope to welcome you back soon!”
— LA CEVBICHERIA RESTAURANT, replying to a 4-star review
“Hello Maria, thank you for your feedback. We are sorry to hear about your negative experience with our team. At Polo Norte, we always want our customers to have a wonderful time while dining in our restaurants. We will pass your comments on to our team. Thank you for letting us know!”
— Polo Norte Hialeah, replying to a 1-star review
What the top quarter does differently
The 64 restaurants with the highest reply rates against the other 192. Three contrasts, each measured, none of them about star rating:
- They answer most of what comes in. Median reply rate 92% versus 2%.
- They leave no negative review unanswered. 52% of the top quarter have zero unanswered reviews of three stars or fewer, against 7% of the rest.
- Customers keep writing to them. Median reviews a month 16.1 for the top quarter, 9.2 for the rest. Replying does not create reviews on its own — but in this market the restaurants that answer are also the ones customers keep writing to.
How fast reviews arrive
Ranked on Google reviews received per month, among restaurants with at least 50 reviews. Pace is the number that decides how much any one bad review weighs.
| # | Business | Reviews a month | Total reviews |
|---|---|---|---|
| 1 | El Pub Restaurant · Miami | 50.6 | 5182 |
| 2 | CRAFT Midtown · Miami | 50.4 | 2720 |
| 3 | Islas Canarias Restaurant · Miami | 50.3 | 6564 |
| 4 | El Sitio Coffee Bar · Miami | 47.3 | 5648 |
| 5 | Latin on Ocean Drive · Miami Beach | 45.6 | 4685 |
| 6 | El Sarten Restaurant & Lounge · Hialeah | 43.7 | 2492 |
| 7 | La Carreta · Miami · 2 locations | 42.4 | 10511 |
| 8 | CRAFT Little Havana · Miami | 42.3 | 1218 |
| 9 | Amara at Paraiso · Miami | 42.2 | 4022 |
| 10 | Stubborn Seed - Miami Beach · Miami Beach | 41.7 | 1519 |
What “normal” looks like in Miami
The typical Miami restaurant in this audit has 1231 Google reviews, a 4.6 rating, answers 7% of them, and receives about 10.5 a month. Ratings cluster high in almost every local category, which is why this page never ranks on them — the difference customers can actually see is in the replies.
How Oh Local helps a Miami restaurant
Most of your customers pay, leave, and are gone — the review only happens if something they took with them asks for it. The restaurants at the top of this page answer what comes in and keep it coming: a review link on the receipt or a card, a reply to every negative review within days (how to write one), and no unanswered three-star review a customer can find first.
How it works
- Run the free audit. We read your public Google reviews and replies and send you the numbers: reply rate, the reviews still waiting for an answer, and the oldest of them — with the table on this page to put them beside.
- Claim your page. Pick your listing, and your QR card and short link are ready to print — from your own phone, no onboarding call.
- Get the weekly email. Every new review with its reply drafted, private feedback that came in, and the short list of what to fix on your listing and site.
- Approve, and that’s it. You press approve on the replies you like. The rest — the card, the page, the measuring — runs on its own.
What you get
Your review page
A printed QR card and a short link that open every review option — Google, Tripadvisor, Facebook — capture the customer’s email, and give an unhappy customer a private word first. About four minutes to a printable QR.
Reviews handled
Every new review on your platforms, with the reply drafted in your voice, in one weekly email. Negative ones first. You approve, edit or skip; nothing posts without you.
Local standing
Where you rank around your shop, what competitors are doing, what changed on your listing — with the exact fix for each. Recommendations can lead to better rankings and more visibility; no tool can promise a position, including ours.
| Miami median | You | |
|---|---|---|
| Reviews answered | 7% | the audit fills this in |
| Older reviews still unanswered | 14.5 | — |
| A ≤ 3★ review with no reply | 82% have one | — |
| Reviews a month | 10.5 | — |
FAQ
How many Miami restaurants reply to their Google reviews?
Of the 256 Miami-area restaurants we audited, 33% had never replied to a review, the median had replied to 7% of its reviews, and 15% had replied to nine in ten or more.
How many Google reviews a month does a Miami restaurant get?
The median Miami restaurant in our audit receives about 10.5 Google reviews a month; the top quarter receives 20.5 or more (202 listings measured).
Which Miami restaurants reply to reviews the most?
Ranked on the share of reviews with an owner reply, among listings with at least 30 reviews read: Angelina's Eatery + Cafe (100%), LA CEVBICHERIA RESTAURANT (100%), Polo Norte Hialeah (100%), Fradiavolo inside Zoko Collective (100%), 100 Montaditos MIDTOWN (100%), and five more on this page.
Where does this data come from?
From public Google listings: the reviews and owner replies visible to any customer, read between September 5 – September 22, 2026 for 256 restaurants in Doral, Hialeah, Hialeah Gardens, Miami, Miami Beach, North Miami. Nothing comes from any business's private data, and businesses are ranked on reply behaviour and review pace, never on star rating.
Method
256 listings with at least 15 Google reviews in Doral, Hialeah, Hialeah Gardens, Miami, Miami Beach, North Miami, in the industry Google's own listing category gives them. Up to the 50 most recent reviews read per listing. Reply rate = reviews with an owner reply ÷ reviews read. Named lists rank on reply rate (≥ 30 reviews read) and on reviews per month (≥ 50 reviews) — never on rating; equal values share a rank. Listings whose name carries an offer, a claim or a disclaimer are counted but not named. Public data only, read on the date shown; a listing can change any day. Oh Local is not affiliated with Google. Think a number is wrong? info@ohlocal.co.