We read the reviews and owner replies on 933 Miami-area listings between September 5 – September 22, 2026. This is what a customer sees when they check a Miami business before walking in.
Never replied
23%
of 933 businesses have not answered a single review we read.
The median business
32%
of its reviews answered. Half of Miami does worse than that.
A negative review, unanswered
64%
have at least one review of three stars or fewer with no reply under it.
| Industry | Audited | Median reply rate | Never replied | |
|---|---|---|---|---|
| Miami restaurants | 256 | 7% | 33% | Full report → |
| Miami med spas | 85 | 76% | 12% | Full report → |
| Miami barbershops | 81 | 20% | 27% | Full report → |
| Miami dental practices | 81 | 60% | 16% | Full report → |
| Miami nail salons | 80 | 57% | 14% | Full report → |
| Miami plastic surgeons | 77 | 28% | 21% | Full report → |
| Miami bars | 65 | 36% | 22% | Full report → |
| Miami coffee shops | 64 | 29% | 19% | Full report → |
| Miami dermatology practices | 62 | 23% | 27% | Full report → |
| Miami pet groomers | 54 | 48% | 20% | Full report → |
Measured but not yet enough to report on their own (we publish a page only at 20 or more audited listings): pet boarding / daycare / trainings (12), cafés (6), retail shops (4), bakeries (2), hair salons (2), day spas (1), veterinary practices (1).
A reply rate is owner replies divided by the reviews we read on that listing (up to the 300 most recent). “Never replied” means zero replies in that set. We rank businesses on reply behaviour and on how fast reviews arrive, never on star rating — in most of these categories the median rating is 4.5 or higher, so a rating-ranked list would say almost nothing. Every number is read from a public Google listing; nothing here comes from any business’s private data.
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