Who replies, and how much
Ranked on the share of reviews with an owner reply, among Miami nail salons with at least 30 reviews read. Every name here is a public fact stated plainly: this is what their listing shows to the next customer.
| # | Business | Replied to | Of the newest | Avg reply |
|---|---|---|---|---|
| 1= | Mila Beauty Salon · Miami | 100% | 50 | 15 words |
| 1= | Cult Nail Studio · Miami | 100% | 50 | 43 words |
| 1= | B.A.B.Y. Nail Bar (across FIU), Miami, Florida · Miami | 100% | 50 | 76 words |
| 1= | Imperial Beauty Spa · Miami | 100% | 50 | 33 words |
| 1= | Q's studios · South Miami | 100% | 50 | 6 words |
| 1= | J C Nails (J C Spa Nails) · Miami | 100% | 50 | 45 words |
| 1= | Beo Nails And Spa · Miami | 100% | 50 | 9 words |
| 1= | May Beauty Studio · Miami | 100% | 41 | 48 words |
| 9= | Sury Nail Art · Coral Gables | 98% | 50 | 9 words |
| 9= | Blush Bar Miami · Miami Beach | 98% | 50 | 83 words |
For scale: 55% of the 80 answer at least half their reviews, and 28% answer nine in ten. Of the reviews we read, the median nail salon has 16 that are more than a month old and still unanswered, and 63% have at least one review of three stars or fewer with no reply under it — the one a customer reads first.
What their replies look like
Not our words — theirs. One recent reply each from the nail salons above, quoted as it appears on their listing, under a critical review where we could find one.
“Dear Amparito, I’m truly sorry to hear about your experience and understand how upsetting this must be for you. We're currently reviewing our communication protocols and color application processes to ensure this doesn’t happen again. Please reach out to me directly so I can assist in resolving your concerns and restoring your trust in our salon.”
— Mila Beauty Salon, replying to a 1-star review
“Thank you so much, Jessica! We’re very happy to hear that Iana gave you such a great experience and that you loved your French manicure. Attention to detail and careful, high-quality work are very important to us. We truly appreciate your kind words and look forward to welcoming you back to Cult Nail Studio! 🤍”
— Cult Nail Studio, replying to a 5-star review
“Deana, We truly appreciate your 5-star rating! ⭐ Knowing you had a positive experience with us means so much. If there’s anything specific you’d like to share or any highlights from your visit, we’d love to hear it! Thank you for being a valued part of our B.A.B.Y. Nail Bar family! Warmly, The B.A.B.Y. Nail Bar Team 💖”
— B.A.B.Y. Nail Bar (across FIU), Miami, Florida, replying to a 5-star review
What the top quarter does differently
The 20 nail salons with the highest reply rates against the other 60. Three contrasts, each measured, none of them about star rating:
- They answer most of what comes in. Median reply rate 98% versus 29%.
- They leave no negative review unanswered. 70% of the top quarter have zero unanswered reviews of three stars or fewer, against 27% of the rest.
- Customers keep writing to them. Median reviews a month 4.3 for the top quarter, 3.5 for the rest. Replying does not create reviews on its own — but in this market the nail salons that answer are also the ones customers keep writing to.
- Their replies are longer. Median reply length 43 words versus 27 among the rest that reply at all.
How fast reviews arrive
Ranked on Google reviews received per month, among nail salons with at least 50 reviews. Pace is the number that decides how much any one bad review weighs.
| # | Business | Reviews a month | Total reviews |
|---|---|---|---|
| 1 | Ceci Spa Brickell · Miami | 49.1 | 199 |
| 2 | Inail Spa · Miami Beach | 43.3 | 779 |
| 3 | LUV BEAUTY CLUB · Miami | 41.3 | 443 |
| 4 | Biscayne Nail and Beauty Bar · Miami | 33.8 | 1882 |
| 5 | DA Beauty Bar · Miami | 28.9 | 875 |
| 6 | Sobe Nails & Spa · Miami Beach | 28.2 | 1259 |
| 7 | Super Nails and Spa ( on Bird Road ) · Miami | 28.1 | 1253 |
| 8 | Ceci Spa Hair Nails · Miami | 22.1 | 626 |
| 9 | Nails by Yoania LLC · Miami | 22 | 66 |
| 10 | Cult Nail Studio · Miami | 19.8 | 454 |
What “normal” looks like in Miami
The typical Miami nail salon in this audit has 235.5 Google reviews, a 4.7 rating, answers 57% of them, and receives about 3.5 a month. Ratings cluster high in almost every local category, which is why this page never ranks on them — the difference customers can actually see is in the replies.
How Oh Local helps a Miami nail salon
Most of your customers pay, leave, and are gone — the review only happens if something they took with them asks for it. The nail salons at the top of this page answer what comes in and keep it coming: a review link on the receipt or a card, a reply to every negative review within days (how to write one), and no unanswered three-star review a customer can find first.
How it works
- Run the free audit. We read your public Google reviews and replies and send you the numbers: reply rate, the reviews still waiting for an answer, and the oldest of them — with the table on this page to put them beside.
- Claim your page. Pick your listing, and your QR card and short link are ready to print — from your own phone, no onboarding call.
- Get the weekly email. Every new review with its reply drafted, private feedback that came in, and the short list of what to fix on your listing and site.
- Approve, and that’s it. You press approve on the replies you like. The rest — the card, the page, the measuring — runs on its own.
What you get
Your review page
A printed QR card and a short link that open every review option — Google, Tripadvisor, Facebook — capture the customer’s email, and give an unhappy customer a private word first. About four minutes to a printable QR.
Reviews handled
Every new review on your platforms, with the reply drafted in your voice, in one weekly email. Negative ones first. You approve, edit or skip; nothing posts without you.
Local standing
Where you rank around your shop, what competitors are doing, what changed on your listing — with the exact fix for each. Recommendations can lead to better rankings and more visibility; no tool can promise a position, including ours.
| Miami median | You | |
|---|---|---|
| Reviews answered | 57% | the audit fills this in |
| Older reviews still unanswered | 16 | — |
| A ≤ 3★ review with no reply | 63% have one | — |
| Reviews a month | 3.5 | — |
FAQ
How many Miami nail salons reply to their Google reviews?
Of the 80 Miami-area nail salons we audited, 14% had never replied to a review, the median had replied to 57% of its reviews, and 28% had replied to nine in ten or more.
How many Google reviews a month does a Miami nail salon get?
The median Miami nail salon in our audit receives about 3.5 Google reviews a month; the top quarter receives 9.4 or more (77 listings measured).
Which Miami nail salons reply to reviews the most?
Ranked on the share of reviews with an owner reply, among listings with at least 30 reviews read: Mila Beauty Salon (100%), Cult Nail Studio (100%), B.A.B.Y. Nail Bar (across FIU), Miami, Florida (100%), Imperial Beauty Spa (100%), Q's studios (100%), and five more on this page.
Where does this data come from?
From public Google listings: the reviews and owner replies visible to any customer, read on September 22, 2026 for 80 nail salons in Coral Gables, Miami, Miami Beach, North Miami, South Miami. Nothing comes from any business's private data, and businesses are ranked on reply behaviour and review pace, never on star rating.
Method
80 listings with at least 15 Google reviews in Coral Gables, Miami, Miami Beach, North Miami, South Miami, in the industry Google's own listing category gives them. Up to the 50 most recent reviews read per listing. Reply rate = reviews with an owner reply ÷ reviews read. Named lists rank on reply rate (≥ 30 reviews read) and on reviews per month (≥ 50 reviews) — never on rating; equal values share a rank. Listings whose name carries an offer, a claim or a disclaimer are counted but not named. Public data only, read on the date shown; a listing can change any day. Oh Local is not affiliated with Google. Think a number is wrong? info@ohlocal.co.