Who replies, and how much
Ranked on the share of reviews with an owner reply, among Phoenix med spas with at least 30 reviews read. Every name here is a public fact stated plainly: this is what their listing shows to the next customer.
| # | Business | Replied to | Of the newest | Avg reply |
|---|---|---|---|---|
| 1= | The Face Firm · Phoenix | 100% | 50 | 28 words |
| 1= | Royal Aesthetics & Injectables · Phoenix | 100% | 50 | 26 words |
| 1= | Moon Valley Med Spa · Phoenix | 100% | 50 | 16 words |
| 1= | Skin Serenity and Aesthetics · Phoenix | 100% | 49 | 10 words |
| 1= | Hello Laser · Phoenix | 100% | 47 | 64 words |
| 1= | AdmireMD Skin + Wellness Clinic · Phoenix | 100% | 30 | 61 words |
| 7= | Suddenly Slimmer Med Spa · Phoenix | 98% | 50 | 40 words |
| 7= | Phoenix Surgical Dermatology Group · Phoenix | 98% | 50 | 20 words |
| 7= | Innova MedSpa · Phoenix | 98% | 50 | 51 words |
| 7= | LK Beauty Med Spa & Body Contouring · Phoenix | 98% | 50 | 61 words |
For scale: 63% of the 59 answer at least half their reviews, and 39% answer nine in ten. Of the reviews we read, the median med spa has 7 that are more than a month old and still unanswered, and 41% have at least one review of three stars or fewer with no reply under it — the one a customer reads first.
What the top quarter does differently
The 14 med spas with the highest reply rates against the other 45. Three contrasts, each measured, none of them about star rating:
- They answer most of what comes in. Median reply rate 100% versus 53%.
- They leave no negative review unanswered. 86% of the top quarter have zero unanswered reviews of three stars or fewer, against 51% of the rest.
- Customers keep writing to them. Median reviews a month 4.4 for the top quarter, 1.9 for the rest. Replying does not create reviews on its own — but in this market the med spas that answer are also the ones customers keep writing to.
How fast reviews arrive
Ranked on Google reviews received per month, among med spas with at least 50 reviews. Pace is the number that decides how much any one bad review weighs.
| # | Business | Reviews a month | Total reviews |
|---|---|---|---|
| 1 | Phoenix Surgical Dermatology Group · Phoenix | 23.5 | 1098 |
| 2 | Soliz Healthcare Solutions · Phoenix | 19.2 | 264 |
| 3 | All About Me Medical Aesthetics · Phoenix | 13.8 | 283 |
| 4 | Bellagio Med Spa Cave Creek · Phoenix | 12.9 | 389 |
| 5 | Paradise Medspa and Wellness · Phoenix | 10.8 | 178 |
| 6 | Sculpt AZ Medspa · Phoenix | 9.8 | 188 |
| 7 | Elase Med Spa (formerly Derma Health) · Phoenix | 9.7 | 296 |
| 8 | Royal Aesthetics & Injectables · Phoenix | 7.6 | 196 |
| 9 | Beso Wellness and Beauty · Phoenix | 7.3 | 209 |
| 10 | GLO30 Phoenix Arcadia Village · Phoenix | 7.2 | 90 |
What “normal” looks like in Phoenix
The typical Phoenix med spa in this audit has 99 Google reviews, a 4.9 rating, answers 80% of them, and receives about 2 a month. Ratings cluster high in almost every local category, which is why this page never ranks on them — the difference customers can actually see is in the replies.
How Oh Local helps a Phoenix med spa
You already hold every customer’s record, so the gap here is never reach — it is the reply. The practices at the top of this page answer nearly everything, answer the negative ones first, and never confirm who was a patient or what was done (how to write one). A review that should not be there has a process too (what Google will and won’t remove).
How it works
- Run the free audit. We read your public Google reviews and replies and send you the numbers: reply rate, the reviews still waiting for an answer, and the oldest of them — with the table on this page to put them beside.
- Claim your page. Pick your listing, and your QR card and short link are ready to print — from your own phone, no onboarding call.
- Get the weekly email. Every new review with its reply drafted, private feedback that came in, and the short list of what to fix on your listing and site.
- Approve, and that’s it. You press approve on the replies you like. The rest — the card, the page, the measuring — runs on its own.
What you get
Your review page
A printed QR card and a short link that open every review option — Google, Tripadvisor, Facebook — capture the customer’s email, and give an unhappy customer a private word first. About four minutes to a printable QR.
Reviews handled
Every new review on your platforms, with the reply drafted in your voice, in one weekly email. Negative ones first. You approve, edit or skip; nothing posts without you.
Local standing
Where you rank around your shop, what competitors are doing, what changed on your listing — with the exact fix for each. Recommendations can lead to better rankings and more visibility; no tool can promise a position, including ours.
| Phoenix median | You | |
|---|---|---|
| Reviews answered | 80% | the audit fills this in |
| Older reviews still unanswered | 7 | — |
| A ≤ 3★ review with no reply | 41% have one | — |
| Reviews a month | 2 | — |
FAQ
How many Phoenix med spas reply to their Google reviews?
Of the 59 Phoenix-area med spas we audited, 7% had never replied to a review, the median had replied to 80% of its reviews, and 39% had replied to nine in ten or more.
How many Google reviews a month does a Phoenix med spa get?
The median Phoenix med spa in our audit receives about 2 Google reviews a month; the top quarter receives 5.7 or more (58 listings measured).
Which Phoenix med spas reply to reviews the most?
Ranked on the share of reviews with an owner reply, among listings with at least 30 reviews read: The Face Firm (100%), Royal Aesthetics & Injectables (100%), Moon Valley Med Spa (100%), Skin Serenity and Aesthetics (100%), Hello Laser (100%), and five more on this page.
Where does this data come from?
From public Google listings: the reviews and owner replies visible to any customer, read between September 21 – September 22, 2026 for 59 med spas in Chandler, Glendale, Phoenix. Nothing comes from any business's private data, and businesses are ranked on reply behaviour and review pace, never on star rating.
Method
59 listings with at least 15 Google reviews in Chandler, Glendale, Phoenix, in the industry Google's own listing category gives them. Up to the 50 most recent reviews read per listing. Reply rate = reviews with an owner reply ÷ reviews read. Named lists rank on reply rate (≥ 30 reviews read) and on reviews per month (≥ 50 reviews) — never on rating; equal values share a rank. Listings whose name carries an offer, a claim or a disclaimer are counted but not named. Public data only, read on the date shown; a listing can change any day. Oh Local is not affiliated with Google. Think a number is wrong? info@ohlocal.co.