Who replies, and how much
Ranked on the share of reviews with an owner reply, among Phoenix pet groomers with at least 30 reviews read. Every name here is a public fact stated plainly: this is what their listing shows to the next customer.
| # | Business | Replied to | Of the newest | Avg reply |
|---|---|---|---|---|
| 1= | Bark & Bark Dog Grooming Salon LLC. · Phoenix | 100% | 50 | 29 words |
| 1= | Santinas Posh Paws Cat Grooming · Mesa | 100% | 50 | 37 words |
| 3= | Johnny's Doghouse Pet Grooming & Boarding · Tempe | 98% | 50 | 8 words |
| 3= | D Pet Hotels Arcadia · Phoenix | 98% | 50 | 65 words |
| 3= | Ky Mobile Pet Grooming · Phoenix | 98% | 50 | 61 words |
| 3= | Millie's Dog World · Phoenix | 98% | 50 | 16 words |
| 7 | Razzle Dazzle Dog Grooming · Phoenix | 95% | 42 | 16 words |
| 8= | Paws 48 Dog Wash & Gym · Phoenix | 94% | 50 | 50 words |
| 8= | A Dog Refined - Cactus Park · Phoenix | 94% | 50 | 15 words |
| 8= | Twin Tails Cageless Grooming · Glendale | 94% | 50 | 42 words |
For scale: 44% of the 57 answer at least half their reviews, and 25% answer nine in ten. Of the reviews we read, the median pet groomer has 23 that are more than a month old and still unanswered, and 56% have at least one review of three stars or fewer with no reply under it — the one a customer reads first.
What their replies look like
Not our words — theirs. One recent reply each from the pet groomers above, quoted as it appears on their listing.
“Hello. Thank you for the 5 Star Review! We really enjoyed taking care of your precious pups. We look forward to seeing you again.”
— Bark & Bark Dog Grooming Salon LLC., replying to a 5-star review
“Thank you Michael for your kindness, and trusting me with your beloved friend, Maya she was so sweet! I look forward to taking care of her forever 😻🐈⬛”
— Santinas Posh Paws Cat Grooming, replying to a 5-star review
“Thank you for the kind words Sam! People are loving our self wash service, glad you liked it too!”
— Johnny's Doghouse Pet Grooming & Boarding, replying to a 5-star review
What the top quarter does differently
The 14 pet groomers with the highest reply rates against the other 43. Three contrasts, each measured, none of them about star rating:
- They answer most of what comes in. Median reply rate 96% versus 20%.
- They leave no negative review unanswered. 64% of the top quarter have zero unanswered reviews of three stars or fewer, against 37% of the rest.
- Customers keep writing to them. Median reviews a month 2.3 for the top quarter, 1.6 for the rest. Replying does not create reviews on its own — but in this market the pet groomers that answer are also the ones customers keep writing to.
How fast reviews arrive
Ranked on Google reviews received per month, among pet groomers with at least 50 reviews. Pace is the number that decides how much any one bad review weighs.
| # | Business | Reviews a month | Total reviews |
|---|---|---|---|
| 1 | Paws with Claws Pet Spa & Resort · Phoenix | 25.2 | 606 |
| 2 | Cookies N Clean · Phoenix · 2 locations | 18.3 | 1016 |
| 3 | Art of Pet Grooming · Phoenix | 15.4 | 675 |
| 4 | Megz Pet Grooming · Phoenix | 14.8 | 110 |
| 5 | Sunshine Pet Grooming Mesa · Mesa | 12.9 | 351 |
| 6 | Bargain Barks Pet Grooming · Phoenix | 9.6 | 321 |
| 7 | Johnny's Doghouse Pet Grooming & Boarding · Tempe | 8.3 | 689 |
| 8 | Bark If You’re Dirty - Phoenix · Phoenix | 7.3 | 1223 |
| 9 | The Hairy Dog · Phoenix | 3.8 | 269 |
| 10 | Twin Tails Cageless Grooming · Glendale | 3.5 | 480 |
What “normal” looks like in Phoenix
The typical Phoenix pet groomer in this audit has 117 Google reviews, a 4.7 rating, answers 42% of them, and receives about 1.6 a month. Ratings cluster high in almost every local category, which is why this page never ranks on them — the difference customers can actually see is in the replies.
How Oh Local helps a Phoenix pet groomer
Most of your customers pay, leave, and are gone — the review only happens if something they took with them asks for it. The pet groomers at the top of this page answer what comes in and keep it coming: a review link on the receipt or a card, a reply to every negative review within days (how to write one), and no unanswered three-star review a customer can find first.
How it works
- Run the free audit. We read your public Google reviews and replies and send you the numbers: reply rate, the reviews still waiting for an answer, and the oldest of them — with the table on this page to put them beside.
- Claim your page. Pick your listing, and your QR card and short link are ready to print — from your own phone, no onboarding call.
- Get the weekly email. Every new review with its reply drafted, private feedback that came in, and the short list of what to fix on your listing and site.
- Approve, and that’s it. You press approve on the replies you like. The rest — the card, the page, the measuring — runs on its own.
What you get
Your review page
A printed QR card and a short link that open every review option — Google, Tripadvisor, Facebook — capture the customer’s email, and give an unhappy customer a private word first. About four minutes to a printable QR.
Reviews handled
Every new review on your platforms, with the reply drafted in your voice, in one weekly email. Negative ones first. You approve, edit or skip; nothing posts without you.
Local standing
Where you rank around your shop, what competitors are doing, what changed on your listing — with the exact fix for each. Recommendations can lead to better rankings and more visibility; no tool can promise a position, including ours.
| Phoenix median | You | |
|---|---|---|
| Reviews answered | 42% | the audit fills this in |
| Older reviews still unanswered | 23 | — |
| A ≤ 3★ review with no reply | 56% have one | — |
| Reviews a month | 1.6 | — |
FAQ
How many Phoenix pet groomers reply to their Google reviews?
Of the 57 Phoenix-area pet groomers we audited, 14% had never replied to a review, the median had replied to 42% of its reviews, and 25% had replied to nine in ten or more.
How many Google reviews a month does a Phoenix pet groomer get?
The median Phoenix pet groomer in our audit receives about 1.6 Google reviews a month; the top quarter receives 2.8 or more (57 listings measured).
Which Phoenix pet groomers reply to reviews the most?
Ranked on the share of reviews with an owner reply, among listings with at least 30 reviews read: Bark & Bark Dog Grooming Salon LLC. (100%), Santinas Posh Paws Cat Grooming (100%), Johnny's Doghouse Pet Grooming & Boarding (98%), D Pet Hotels Arcadia (98%), Ky Mobile Pet Grooming (98%), and five more on this page.
Where does this data come from?
From public Google listings: the reviews and owner replies visible to any customer, read on September 22, 2026 for 57 pet groomers in Glendale, Mesa, Peoria, Phoenix, Tempe. Nothing comes from any business's private data, and businesses are ranked on reply behaviour and review pace, never on star rating.
Method
57 listings with at least 15 Google reviews in Glendale, Mesa, Peoria, Phoenix, Tempe, in the industry Google's own listing category gives them. Up to the 50 most recent reviews read per listing. Reply rate = reviews with an owner reply ÷ reviews read. Named lists rank on reply rate (≥ 30 reviews read) and on reviews per month (≥ 50 reviews) — never on rating; equal values share a rank. Listings whose name carries an offer, a claim or a disclaimer are counted but not named. Public data only, read on the date shown; a listing can change any day. Oh Local is not affiliated with Google. Think a number is wrong? info@ohlocal.co.