Who replies, and how much
Ranked on the share of reviews with an owner reply, among Scottsdale restaurants with at least 30 reviews read. Every name here is a public fact stated plainly: this is what their listing shows to the next customer. 16 of the 230 answered every review we read; the ten shown are those with the fewest older reviews still unanswered.
| # | Business | Replied to | Of the newest | Avg reply |
|---|---|---|---|---|
| 1= | Frashers Tavern · Scottsdale | 100% | 50 | 15 words |
| 1= | J&G Steakhouse · Scottsdale | 100% | 50 | 70 words |
| 1= | ZuZu · Scottsdale | 100% | 50 | 30 words |
| 1= | BOURBON STEAK · Scottsdale | 100% | 50 | 87 words |
| 1= | HULA'S Modern Tiki Scottsdale · Scottsdale | 100% | 50 | 11 words |
| 1= | Mowry and Cotton · Scottsdale | 100% | 50 | 79 words |
| 1= | Craft 64 Scottsdale · Scottsdale | 100% | 50 | 32 words |
| 1= | Los Sombreros · Scottsdale | 100% | 50 | 29 words |
| 1= | Village Tavern · Scottsdale | 100% | 50 | 42 words |
| 1= | Marcellino Ristorante · Scottsdale | 100% | 50 | 33 words |
For scale: 37% of the 230 answer at least half their reviews, and 19% answer nine in ten. Of the reviews we read, the median restaurant has 29 that are more than a month old and still unanswered, and 81% have at least one review of three stars or fewer with no reply under it — the one a customer reads first.
What their replies look like
Not our words — theirs. One recent reply each from the restaurants above, quoted as it appears on their listing, under a critical review where we could find one.
“Steven, Tank you for the kind words! I love all of those places! Much appreciated 10 out of 10!!! George Frasher : )”
— Frashers Tavern, replying to a 5-star review
“Dear Ms. Tashman, Thank you for taking the time to show us your concern. We are grateful for your thoughts on this matter and also for your patience. We will address your comments with the appropriate individual, as we are committed to enhancing our service and guest experiences on all levels. Sincerely, J&G Steakhouse Management Team”
— J&G Steakhouse, replying to a 1-star review
“Thank you for your feedback. We're sorry to hear ZuZu wasn't the right fit for your visit. While we understand that tastes and dining preferences vary, we always strive to serve high-quality food and provide a welcoming experience for every guest. Thank you again for taking the time to share your thoughts; we appreciate it.”
— ZuZu, replying to a 1-star review
What the top quarter does differently
The 57 restaurants with the highest reply rates against the other 173. Three contrasts, each measured, none of them about star rating:
- They answer most of what comes in. Median reply rate 98% versus 4%.
- They leave no negative review unanswered. 61% of the top quarter have zero unanswered reviews of three stars or fewer, against 5% of the rest.
- Customers keep writing to them. Median reviews a month 8 for the top quarter, 7.4 for the rest. Replying does not create reviews on its own — but in this market the restaurants that answer are also the ones customers keep writing to.
How fast reviews arrive
Ranked on Google reviews received per month, among restaurants with at least 50 reviews. Pace is the number that decides how much any one bad review weighs.
| # | Business | Reviews a month | Total reviews |
|---|---|---|---|
| 1 | PINYON – Coastal Mediterranean · Scottsdale | 50.3 | 537 |
| 2 | Giligin's · Scottsdale | 49.1 | 1739 |
| 3 | Roka Akor - Scottsdale · Paradise Valley | 42 | 1306 |
| 4 | Butters Pancakes & Café · Scottsdale | 36.2 | 4578 |
| 5 | The Italiano by Chef Joey · Scottsdale | 34.5 | 1011 |
| 6 | Taco Papi · Scottsdale | 34 | 801 |
| 7 | The Ends · Scottsdale | 33 | 757 |
| 8 | SugarJam The Southern Kitchen · Scottsdale | 31.7 | 2456 |
| 9 | DiMaggio's Italian Restaurant · Scottsdale | 30.9 | 345 |
| 10 | Oscar's Taco Shop · Scottsdale | 27 | 1147 |
What “normal” looks like in Scottsdale
The typical Scottsdale restaurant in this audit has 709.5 Google reviews, a 4.5 rating, answers 14% of them, and receives about 7.5 a month. Ratings cluster high in almost every local category, which is why this page never ranks on them — the difference customers can actually see is in the replies.
How Oh Local helps a Scottsdale restaurant
Most of your customers pay, leave, and are gone — the review only happens if something they took with them asks for it. The restaurants at the top of this page answer what comes in and keep it coming: a review link on the receipt or a card, a reply to every negative review within days (how to write one), and no unanswered three-star review a customer can find first.
How it works
- Run the free audit. We read your public Google reviews and replies and send you the numbers: reply rate, the reviews still waiting for an answer, and the oldest of them — with the table on this page to put them beside.
- Claim your page. Pick your listing, and your QR card and short link are ready to print — from your own phone, no onboarding call.
- Get the weekly email. Every new review with its reply drafted, private feedback that came in, and the short list of what to fix on your listing and site.
- Approve, and that’s it. You press approve on the replies you like. The rest — the card, the page, the measuring — runs on its own.
What you get
Your review page
A printed QR card and a short link that open every review option — Google, Tripadvisor, Facebook — capture the customer’s email, and give an unhappy customer a private word first. About four minutes to a printable QR.
Reviews handled
Every new review on your platforms, with the reply drafted in your voice, in one weekly email. Negative ones first. You approve, edit or skip; nothing posts without you.
Local standing
Where you rank around your shop, what competitors are doing, what changed on your listing — with the exact fix for each. Recommendations can lead to better rankings and more visibility; no tool can promise a position, including ours.
| Scottsdale median | You | |
|---|---|---|
| Reviews answered | 14% | the audit fills this in |
| Older reviews still unanswered | 29 | — |
| A ≤ 3★ review with no reply | 81% have one | — |
| Reviews a month | 7.5 | — |
FAQ
How many Scottsdale restaurants reply to their Google reviews?
Of the 230 Scottsdale-area restaurants we audited, 28% had never replied to a review, the median had replied to 14% of its reviews, and 19% had replied to nine in ten or more.
How many Google reviews a month does a Scottsdale restaurant get?
The median Scottsdale restaurant in our audit receives about 7.5 Google reviews a month; the top quarter receives 11.2 or more (223 listings measured).
Which Scottsdale restaurants reply to reviews the most?
Ranked on the share of reviews with an owner reply, among listings with at least 30 reviews read: Frashers Tavern (100%), J&G Steakhouse (100%), ZuZu (100%), BOURBON STEAK (100%), HULA'S Modern Tiki Scottsdale (100%), and five more on this page.
Where does this data come from?
From public Google listings: the reviews and owner replies visible to any customer, read on September 22, 2026 for 230 restaurants in Paradise Valley, Scottsdale. Nothing comes from any business's private data, and businesses are ranked on reply behaviour and review pace, never on star rating.
Method
230 listings with at least 15 Google reviews in Paradise Valley, Scottsdale, in the industry Google's own listing category gives them. Up to the 50 most recent reviews read per listing. Reply rate = reviews with an owner reply ÷ reviews read. Named lists rank on reply rate (≥ 30 reviews read) and on reviews per month (≥ 50 reviews) — never on rating; equal values share a rank. Listings whose name carries an offer, a claim or a disclaimer are counted but not named. Public data only, read on the date shown; a listing can change any day. Oh Local is not affiliated with Google. Think a number is wrong? info@ohlocal.co.