We read the reviews and owner replies on 768 Scottsdale-area listings between September 21 – September 22, 2026. This is what a customer sees when they check a Scottsdale business before walking in.
Never replied
20%
of 768 businesses have not answered a single review we read.
The median business
50%
of its reviews answered. Half of Scottsdale does worse than that.
A negative review, unanswered
57%
have at least one review of three stars or fewer with no reply under it.
| Industry | Audited | Median reply rate | Never replied | |
|---|---|---|---|---|
| Scottsdale restaurants | 230 | 14% | 28% | Full report → |
| Scottsdale med spas | 95 | 86% | 8% | Full report → |
| Scottsdale dental practices | 93 | 80% | 19% | Full report → |
| Scottsdale nail salons | 79 | 72% | 6% | Full report → |
| Scottsdale plastic surgeons | 74 | 37% | 30% | Full report → |
| Scottsdale barbershops | 71 | 52% | 11% | Full report → |
| Scottsdale pet groomers | 41 | 64% | 12% | Full report → |
| Scottsdale coffee shops | 35 | 4% | 37% | Full report → |
| Scottsdale dermatology practices | 24 | 36% | 25% | Full report → |
Measured but not yet enough to report on their own (we publish a page only at 20 or more audited listings): retail shops (6), cafés (5), hair salons (5), day spas (4), pet boarding / daycare / trainings (4), bakeries (1), veterinary practices (1).
A reply rate is owner replies divided by the reviews we read on that listing (up to the 300 most recent). “Never replied” means zero replies in that set. We rank businesses on reply behaviour and on how fast reviews arrive, never on star rating — in most of these categories the median rating is 4.5 or higher, so a rating-ranked list would say almost nothing. Every number is read from a public Google listing; nothing here comes from any business’s private data.
Your own listing, read the same way
See where you sit in Scottsdale
The free audit reads your public Google reviews and replies and sends you the same numbers for your business: what you answered, what you missed, and what to do first.
Get the free audit