Andover Animal Hospital answered 10 of its last 10 reviews. So did Elm Creek Animal Hospital, and so did Foley Boulevard Animal Hospital. Those are the three answering the most among the 20 veterinary practices we read in the set someone searching around Anoka is shown, and their listings carry 824, 607 and 474 reviews. The median review count across those 20 is 309, and the three deepest files hold 824, 703 and 607.
Grooming looks different on the page. The median listing among the 20 we read holds 75 reviews, while the three most-reviewed hold 1258, 639 and 334. Scenthound Coon Rapids answered 10 of its last 10 there, on a listing with 334 reviews. Tidy Pawz Pet Grooming answered 6 of its last 10, with 639 reviews on its listing.
Among the 20 pet boarding businesses we read, Scenthound Coon Rapids again answered 10 of its last 10. PetSuites Blaine also answered 10 of its last 10. Animal Humane Society answered 5 of its last 10, on a listing holding 1282 reviews. The median in that group is 124, with the three deepest files at 1282, 1258 and 469. A single business can turn up among the best repliers in more than one trade, and that is what has happened here, with Scenthound Coon Rapids named in grooming and in boarding.
The median rating is 4.8 in grooming, 4.8 in boarding and 4.7 among the vets. A median is one figure for a whole trade; it does not tell you which listing is which, and nothing here is ordered by stars. A typical business among the 50 we measured in what a searcher in Anoka is shown answered 61% of its recent reviews. Two different windows sit behind all of this: the reply counts are drawn from each business's most recent reviews, while the review counts are the whole listing.
What to do about it
If your listing holds a few hundred reviews, the number that describes you on this page is not the whole file. It is how many of your most recent ones carry a reply, and that is the part you can move without going back through everything you have ever collected. Open your reviews, start at the newest, and work down ten of them, answering the warm ones as well as the awkward ones.
Then decide whether you are catching up or keeping up. A single push gets undone quietly as new reviews arrive and nothing follows them. The other thing worth guarding is sameness: the same thank-you repeated under a file the size of the vet listings above reads as one message sent many times. Name the thing the customer actually mentioned, the dog or the service they booked, and write it in the voice you would use at the counter.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Scenthound Coon Rapids | 10 of 10 | 334 | 4.8 |
| 2 | Tidy Pawz Pet Grooming | 6 of 10 | 639 | 4.8 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Scenthound Coon Rapids | 10 of 10 | 334 | 4.8 |
| 2 | PetSuites Blaine | 10 of 10 | 271 | 4.6 |
| 3 | Animal Humane Society | 5 of 10 | 1282 | 4.6 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Andover Animal Hospital | 10 of 10 | 824 | 4.7 |
| 2 | Elm Creek Animal Hospital | 10 of 10 | 607 | 4.8 |
| 3 | Foley Boulevard Animal Hospital | 10 of 10 | 474 | 4.6 |