Among the bakeries and the cafés someone searching in Berkeley, CA is shown, we found no reply on any recent review in either trade. The median bakery we read carries 141 reviews at a median rating of 4.75, and the three most-reviewed bakeries we read hold 2,078, 1,963 and 1,399 reviews. The median café we read carries 171 reviews at 4.7 stars, with the three most-reviewed at 949, 646 and 461. Those review counts cover each listing's whole history; the reply check covers only its latest handful of reviews, and in both trades that check came back empty.
The restaurants we read around Berkeley look different. Berkeley Social Club answered 10 of its last 10 reviews, on a listing of 1,306. Eureka! answered 4 of its last 10, on 2,363 reviews, the most-reviewed restaurant we read. The median restaurant we read carries 280 reviews at 4.6 stars.
Among the bars we read, Cornerstone Craft Beer & Live Music answered 5 of its last 10 on a listing of 1,802 reviews, Jupiter answered 4 of 10 on 4,010, the most-reviewed bar we read, and The Starry Plough Pub answered 2 of 10 on 833. The median bar we read carries 561.5 reviews at 4.4 stars. Among the coffee shops, Asha Tea House answered 1 of its last 10 on a listing of 804 reviews. Among the food trucks, Royal Egyptian Cuisine answered 6 of 10 on 262 reviews, and Tacos El Autlense LLC answered 1 of 10 on 793, the most-reviewed food truck we read. The median food truck we read carries 26 reviews.
For comparison, the benchmark measured here is 70: a typical measured business answered 70 percent of its most recent reviews, measured across 46 businesses. That figure is measured across all trades together.
What to do about it
If you run a bakery or a café, open your Google listing and read your latest 10 reviews. Among the bakeries and cafés we read around Berkeley, we found no reply on any recent review, so writing one is a step no business we read in your trade had taken. Keep it short and specific to what the customer said, whether the review is good or bad. A reply is the one part of that exchange you write.
If you run a restaurant, bar, coffee shop or food truck, count how many of your last 10 reviews carry a reply. The reply figures above were counted exactly that way. Berkeley Social Club is at 10 of 10, and the benchmark measured here, across all trades together, is 70 percent. Set a fixed time each week to answer whatever has come in, so the count reflects a routine rather than a good week.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Berkeley Social Club | 10 of 10 | 1306 | 4.3 |
| 2 | Eureka! | 4 of 10 | 2363 | 4.3 |
Cafés
We read 20 cafés businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Asha Tea House | 1 of 10 | 804 | 4.5 |
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Cornerstone Craft Beer & Live Music | 5 of 10 | 1802 | 4.5 |
| 2 | Jupiter | 4 of 10 | 4010 | 4.5 |
| 3 | The Starry Plough Pub | 2 of 10 | 833 | 4.6 |
Bakeries
We read 20 bakeries businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Royal Egyptian Cuisine | 6 of 10 | 262 | 4.9 |
| 2 | Tacos El Autlense LLC | 1 of 10 | 793 | 4.7 |