Among the pet boarding businesses someone searching in Berkeley, CA is shown, the three answering the most of their recent reviews among those we could measure are close to answering all of them. The Pack, Fruitvale answered 10 of its last 10, Happy Hound Play & Daycare, Inc. 9 of 10, and Metro Dog 8 of 10. The median boarding business we read carries 39.5 Google reviews, while the most-reviewed carries 777.
Veterinarians sit on far larger listings. The median veterinarian of the 20 we read carries 283 reviews, and the three most-reviewed carry 1,495, 825 and 431. Among the veterinarians we could measure, named practices are replying too. Codornices Veterinary Clinic answered 10 of its last 10 on a listing of 389 reviews. Berkeley Dog & Cat Hospital answered 8 of 10 with 825 reviews, and OakVet Animal Specialty Hospital answered 7 of 10 with 1,495.
Grooming reads differently. Among the groomers we could measure, the one answering the most of its recent reviews, Healthy Spot Pet Grooming & Supplies, answered 3 of its last 10, on a listing of 147 reviews. The median groomer we read carries 67.5 reviews and holds a 4.65 median rating; the three most-reviewed groomers carry 281, 147 and 119.
For comparison, the benchmark measured here is 70: a typical measured business answered 70% of its recent reviews, a figure measured across all trades together. The median ratings in this section are 4.9 for boarding, 4.65 for grooming and 4.5 for veterinarians. Those are whole-listing figures; every reply figure above counts only each business's most recent 10 reviews.
What to do about it
Pull up your listing and count how many of your last 10 reviews have a reply from you. That is the same measure behind every reply figure above, so you can set your number directly beside The Pack, Fruitvale at 10 of 10 or Codornices Veterinary Clinic at 10 of 10.
If you groom, the named figure to beat among the groomers we could measure is 3 of 10. If you board, Happy Hound Play & Daycare, Inc. answered 9 of 10 and Metro Dog 8 of 10; if you run a practice, Berkeley Dog & Cat Hospital answered 8 of 10 and OakVet Animal Specialty Hospital 7 of 10. Replies do not have to be long. Thank the person by name where they gave one, mention the specific pet or service they wrote about, and answer the unhappy review plainly and calmly. Then answer the next one when it arrives, so the count stays where you put it. Of everything in that exchange, the reply is the only part you write.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Healthy Spot Pet Grooming & Supplies | 3 of 10 | 147 | 4.8 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | The Pack, Fruitvale | 10 of 10 | 163 | 4.9 |
| 2 | Happy Hound Play & Daycare, Inc. | 9 of 10 | 473 | 4.7 |
| 3 | Metro Dog | 8 of 10 | 209 | 4.8 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Codornices Veterinary Clinic | 10 of 10 | 389 | 4.8 |
| 2 | Berkeley Dog & Cat Hospital | 8 of 10 | 825 | 4.3 |
| 3 | OakVet Animal Specialty Hospital | 7 of 10 | 1495 | 4.6 |