The clearest reply figures in this section belong to veterinarians. Among the veterinarians someone searching in Evanston, IL is shown, Companion Skokie answered 10 of its last 10 reviews, and Animal Medical Center also answered 10 of 10. Oz Animal Hospital Rogers Park answered 6 of 10. We read 20 veterinarians in all; these three are named because they answer, and we can't see how the others we read reply.
The review totals are a separate, lifetime count. The median veterinarian we read has 189 Google reviews, the median pet groomer 73 and the median boarding business 30. The three most-reviewed veterinarians we read carry 566, 470 and 406 reviews. The median rating is 4.6 for veterinarians, 4.7 for groomers and 4.8 for boarding.
Among the grooming businesses we read, Pet Supplies Plus Evanston answered 9 of its last 10 reviews and Dogtopia of Downtown Evanston answered 7 of 10. Pet Supplies Plus Evanston is also the most-reviewed grooming listing we read, at 565 reviews. Dogtopia of Downtown Evanston appears among both the groomers and the boarding businesses named here, with the same 7 of 10. In boarding, Bark Bark Club answered 4 of its last 10 reviews and Bramer Animal Hospital answered 2 of 10. Those two listings carry 333 and 301 reviews, the two largest boarding listings among the 20 we read.
For comparison, the benchmark measured here, taken from 48 businesses measured around Evanston and not split by trade, puts the typical measured business at 68% of its recent reviews answered. Companion Skokie, Animal Medical Center, Pet Supplies Plus Evanston and Dogtopia of Downtown Evanston each answered 7 or more of their last 10.
What to do about it
Pull up your listing and count how many of your last 10 reviews have a reply from you. That is the same measure used for every business named above: Companion Skokie and Animal Medical Center answered 10 of 10, Pet Supplies Plus Evanston 9 of 10, and Dogtopia of Downtown Evanston 7 of 10.
If you run a boarding business, the named figures are 7, 4 and 2 of 10, so answering 8 of your next 10 reviews would be a higher count than any boarding business named here. A reply is the one part of that exchange you write. Start with your newest review, answer it in your own words, thank the person by what they actually said, and do the same for each review that follows, the positive ones as well as the critical ones.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Pet Supplies Plus Evanston | 9 of 10 | 565 | 4.4 |
| 2 | Dogtopia of Downtown Evanston | 7 of 10 | 114 | 4.5 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Dogtopia of Downtown Evanston | 7 of 10 | 114 | 4.5 |
| 2 | Bark Bark Club | 4 of 10 | 333 | 4.6 |
| 3 | Bramer Animal Hospital | 2 of 10 | 301 | 4.6 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Companion Skokie | 10 of 10 | 406 | 4.8 |
| 2 | Animal Medical Center | 10 of 10 | 384 | 4.7 |
| 3 | Oz Animal Hospital Rogers Park | 6 of 10 | 341 | 4.6 |