Among the 20 coffee shops someone searching in Lake Zurich, IL is shown, not one had answered any of its recent reviews. The trade is not short of reviews to answer. The median coffee shop we read carries 131 Google reviews over its listing's life, and the most-reviewed carries 1,446. The zero is about the recent ones: on those, no owner had written back.
The restaurants we read look different. Beelow's Steakhouse answered 9 of its last 10 reviews, on a listing of 2,577. LAGO Italian Steakhouse answered 7 of 10 on a listing of 1,023, and The Hungry Mule 6 of 10 on a listing of 756. Beelow's Steakhouse and The Hungry Mule appear among both the restaurants and the food trucks named here. The food-truck search also returned BBQ'd Productions Bar & Grill, which answered 10 of its last 10 on a listing of 1,206. The median food truck we read carries 396 reviews; the median restaurant carries 313.5.
Among the bars, Lazy Dog Restaurant & Bar answered 9 of its last 10 on a listing of 1,241, and Consume 8 of 10 on a listing of 658; Bobbers Lake Zurich answered 2 of 10. Among the bakeries, Stompin' Grounds Cafe answered 7 of its last 10 and Ambrosia Euro American Pâtisserie 4 of 10. The median bakery we read carries 149 reviews and a 4.75 rating, and the most-reviewed carries 539. Among the cafés, the one business we can name as answering is Koffee Kup Diner, which replied to 1 of its last 10, on a listing of 533.
For comparison, the benchmark measured here is 79%: the share of recent reviews a typical measured business answered, measured across 55 businesses in this catchment drawn from any trade, not food and drink alone.
What to do about it
If you run a coffee shop, the number to change is zero. Start with your next 10 reviews and reply to every one, the five-star ones included, in your own words and about what the reviewer actually said. For restaurants, bars, bakeries and food trucks, the owners named above show what a reply rate looks like in practice: 10 of 10 at BBQ'd Productions Bar & Grill, 9 of 10 at Beelow's Steakhouse and at Lazy Dog Restaurant & Bar, 7 of 10 at Stompin' Grounds Cafe.
Check your own listing the way we did: open your last 10 reviews and count how many carry a reply from you. Set a figure and hold to it. You do not write the review, but you do write the reply. Keep it short and specific, and never offer anything in exchange for a review.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Beelow's Steakhouse | 9 of 10 | 2577 | 4.6 |
| 2 | LAGO Italian Steakhouse | 7 of 10 | 1023 | 4.4 |
| 3 | The Hungry Mule | 6 of 10 | 756 | 4.5 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Koffee Kup Diner | 1 of 10 | 533 | 4.6 |
Coffee shops
We read 20 coffee shops businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Lazy Dog Restaurant & Bar | 9 of 10 | 1241 | 4.6 |
| 2 | Consume | 8 of 10 | 658 | 4.5 |
| 3 | Bobbers Lake Zurich | 2 of 10 | 721 | 4.4 |
Bakeries
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Stompin' Grounds Cafe | 7 of 10 | 275 | 4.5 |
| 2 | Ambrosia Euro American Pâtisserie | 4 of 10 | 330 | 4.6 |
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | BBQ'd Productions Bar & Grill | 10 of 10 | 1206 | 4.4 |
| 2 | Beelow's Steakhouse | 9 of 10 | 2577 | 4.6 |
| 3 | The Hungry Mule | 6 of 10 | 756 | 4.5 |