Among the hair salons someone searching in Lake Zurich, IL is shown, each of the three we can name for replies answered 10 of its 10 most recent reviews: Avalon Salon Spa of Lake Zurich, Salon Coccole and Madison Reed Hair Color Bar Deer Park. Their listings are very different sizes. Avalon's carries 932 reviews, the most among the 20 hair salons we read. Salon Coccole's carries 115 and Madison Reed's carries 109. The median hair salon we read carries 50.5 reviews, with a median rating of 4.9.
The named barbershops sit further apart from each other. Among the barbershops we read, 1924 Fine Men's Salon - Barrington answered 10 of its last 10 reviews. The Gents Place Barbershop Deer Park answered 3 of its last 10, and Element Barbershop answered 1 of 10. Over their full history, those three listings carry 473, 403 and 265 reviews. The median barbershop we read carries 105 reviews with a median rating of 4.8, and the most-reviewed carries 566.
In nail salons, Diva Nails answered 10 of its last 10 reviews and eclore Nail Lounge answered 9 of 10. Nail Circle answered 3 of its last 10. Its listing, at 159 reviews, is the second most-reviewed of the 20 nail salons we read, behind one at 230. The median nail salon we read carries 53 reviews, with a median rating of 4.75.
For comparison, the reply benchmark measured here is 79 percent: across the 55 businesses in this search whose replies we could measure, a typical one answered 79 percent of its recent reviews. That benchmark is measured across all trades together in the search, not only hair, nails and barbering. The names above are the businesses answering the most of their recent reviews in each of these three trades. This data does not show how the other salons, barbershops and nail salons we read handle their replies.
What to do about it
If you run a hair salon, barbershop or nail salon that shows up in this search, 1924 Fine Men's Salon - Barrington, Avalon Salon Spa of Lake Zurich and Diva Nails each give you a concrete figure to set yourself against: 10 of the last 10 reviews answered. Open your own listing, count how many of your last 10 reviews carry a reply from you, and put that number next to theirs. A reply is the one part of that exchange you write.
Among the hair salons named, 10 of 10 appears on listings of 115 and 109 reviews as well as on one of 932. Start with the next review that arrives, positive or critical, and write a short reply in your own words that speaks to what the customer actually said. Then answer the one after it, and keep counting against the last 10.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | 1924 Fine Men's Salon - Barrington | 10 of 10 | 473 | 4.9 |
| 2 | The Gents Place Barbershop Deer Park | 3 of 10 | 403 | 4.8 |
| 3 | Element Barbershop | 1 of 10 | 265 | 4.9 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Avalon Salon Spa of Lake Zurich | 10 of 10 | 932 | 4.8 |
| 2 | Salon Coccole | 10 of 10 | 115 | 4.7 |
| 3 | Madison Reed Hair Color Bar Deer Park | 10 of 10 | 109 | 4.7 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Diva Nails | 10 of 10 | 125 | 4.5 |
| 2 | eclore Nail Lounge | 9 of 10 | 122 | 4.8 |
| 3 | Nail Circle | 3 of 10 | 159 | 4 |