Among the dentists someone searching in Palatine, IL is shown, the three answering the most of their recent reviews are also the three most-reviewed dentist listings we read. Westgate Dental Care carries 1,813 reviews, the most of any dentist in this section, and its owner replied to 10 of the last 10. Impressive Smiles carries 635 reviews and Advocate Dental of Palatine 467; each owner replied to 9 of the last 10. Those three listing totals, 1,813, 635 and 467, are exactly the three largest dentist review counts in our data.
The median orthodontist we read carries 103 reviews, against 280 for the median dentist, and the three most-reviewed orthodontist listings carry 867, 660 and 573. Orthodontic Experts Arlington Heights, the most-reviewed orthodontist in this section at 867 reviews, replied to 9 of its last 10. Rosen Orthodontics, with 480 reviews, also replied to 9 of its last 10. All Family Dental and Braces, with 449 reviews, replied to 5 of its last 10.
The median rating is 4.9 for the dentists and 4.9 for the orthodontists we read. The review totals above are whole listing histories; the reply figures cover only each business's most recent 10 reviews, so they describe what an owner has done with the latest reviews, not across the life of the listing.
For context, the benchmark measured here, across 50 businesses someone searching in Palatine, IL is shown, is 78 percent: a typical measured business replied to 78 percent of its recent reviews. It is the number the named practices above can be read against.
What to do about it
If you run a dental or orthodontic practice, the figures in this section give you a concrete mark. Westgate Dental Care replied to 10 of its last 10 reviews, and Impressive Smiles, Advocate Dental of Palatine, Orthodontic Experts Arlington Heights and Rosen Orthodontics each replied to 9 of 10. Open your own listing, count how many of your last 10 reviews carry a reply from you, and set that number beside theirs.
Then answer each new review as it comes in, positive or negative, in your own words. Thank the person by name where they gave one. On a complaint, acknowledge it and offer a direct line to the office, and leave out any detail of their visit or treatment, since the reply is public. The review is the customer's; the reply is the part you write.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Westgate Dental Care | 10 of 10 | 1813 | 4.8 |
| 2 | Impressive Smiles | 9 of 10 | 635 | 4.8 |
| 3 | Advocate Dental of Palatine | 9 of 10 | 467 | 4.8 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Orthodontic Experts Arlington Heights | 9 of 10 | 867 | 4.7 |
| 2 | Rosen Orthodontics | 9 of 10 | 480 | 4.9 |
| 3 | All Family Dental and Braces | 5 of 10 | 449 | 4.1 |