Not one of the 20 hair salons we read among the businesses someone searching in Palatine, IL is shown had answered any of its recent reviews. That is the clearest point in this section. The median hair salon we read carries 84 Google reviews with a median rating of 4.8, and the three most-reviewed carry 653, 612 and 272.
The barbershops we read look different in one named case. Famous Fadez Rand Arlington Heights answered 9 of its last 10 reviews. Its listing holds 318 reviews in total. Across the 20 barbershops we read, the median listing carries 171 reviews and a median rating of 4.8, and the most-reviewed carries 765.
Among the nail salons we read, COCO Nail Bar Palatine answered 9 of its last 10 reviews, and its listing is the most-reviewed of the nail salons we read, at 992 reviews. 312 Nails & Spa Arlington Heights answered 3 of its last 10, and Modern Nail Spa also answered 3 of its last 10. The median nail salon we read carries 119 reviews with a median rating of 4.55; the three most-reviewed carry 992, 847 and 707.
For comparison, the reply benchmark measured here, across 50 businesses someone searching in Palatine is shown, is 78%: that is the share of recent reviews a typical measured business answered. The hair salons we read sit at zero against it. Among the barbershops and nail salons, Famous Fadez Rand Arlington Heights and COCO Nail Bar Palatine each answered 9 of their last 10.
What to do about it
If you run a hair salon, the measured gap is simple: none of the 20 salons we read had answered a recent review, so a reply from you would be the only one among them. Start with your most recent ten reviews and answer each one. Thank the person by name, mention the service they had, and keep it to two or three sentences. Of everything in that exchange, the reply is the only part you write.
If you cut hair or do nails, Famous Fadez Rand Arlington Heights and COCO Nail Bar Palatine each answered 9 of their last 10 reviews, which gives you a concrete figure to measure your own last ten against. Count how many of yours carry a reply. Then pick a fixed time each week to answer whatever has come in since, including the short five-star ones and the critical ones.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Famous Fadez Rand Arlington Heights | 9 of 10 | 318 | 4.8 |
Hair salons
We read 20 hair salons businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | COCO Nail Bar Palatine | 9 of 10 | 992 | 4.5 |
| 2 | 312 Nails & Spa Arlington Heights | 3 of 10 | 707 | 4.4 |
| 3 | Modern Nail Spa | 3 of 10 | 193 | 3.6 |