Among the chiropractors someone searching in Palatine, IL is shown, each of the three businesses we can name for answering reviews replied to 10 of its 10 most recent. Evolve Chiropractic of Palatine answered 10 of 10, and its listing carries 400 reviews in total. Evolve Chiropractic (Inside Buehler YMCA) answered 10 of 10, on a listing of 331 reviews. Eickhorst Family Chiropractic answered 10 of 10, on a listing of 296. Those three review totals are the same three figures as the most-reviewed chiropractors among the 20 we read.
The gyms read differently in one respect: we can name only one. First Ascent Arlington Heights answered 10 of its 10 most recent reviews. Its listing carries 551 reviews, the same figure as the most-reviewed gym among the 20 we read. That is one named gym with its own figure, not a count of how many gyms answer. What it does show is that a gym shown to a Palatine searcher answers every one of its latest reviews.
The listing totals are a different measure. The median gym we read carries 134 reviews and a 4.9 rating, and the most-reviewed carry 551, 481 and 360. The median chiropractor we read carries 78.5 reviews and a 5 rating, and the most-reviewed carry 400, 331 and 296. Those medians are lifetime totals across each listing; they describe the middle listing, not every listing, and they say nothing about the replies.
The replies are a separate, shorter measure: the most recent handful of reviews on each listing. On that measure, the benchmark measured here, across 50 businesses, is 78%, meaning a typical measured business answered 78% of its recent reviews. Every business named in this section sits at 10 of 10 on the same measure. For an owner in either trade, that is the reference point that is visible to anyone who opens these listings: named businesses, in the results a Palatine searcher is shown, answering each of their latest reviews.
What to do about it
Open your own listing and count how many of your 10 most recent reviews carry a reply from you. The chiropractors named here, and First Ascent Arlington Heights among the gyms, each answered 10 of 10. The benchmark measured here is 78%. Those are the two figures to hold your count against, and both are on the same measure: recent reviews only.
If your count is below them, start with the newest review and work back. Answer each one in your own words, mention something the person actually said, and keep it short. Then answer the next review that arrives, and the one after it. A median gym we read carries 134 reviews and a median chiropractor 78.5, but the count above uses only the ten most recent, whatever the size of the listing. A reply is the one part of a review you write, and it sits on your listing next to the review.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | First Ascent Arlington Heights | 10 of 10 | 551 | 4.9 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Evolve Chiropractic of Palatine | 10 of 10 | 400 | 5 |
| 2 | Evolve Chiropractic (Inside Buehler YMCA) | 10 of 10 | 331 | 5 |
| 3 | Eickhorst Family Chiropractic | 10 of 10 | 296 | 5 |