Channel Islands Family Dental Office and Rose Dental Group & Orthodontics appear among both the dentists and the orthodontists named here. We read 20 dentists and 20 orthodontists among the businesses someone searching in Port Hueneme, CA is shown, and in both searches these two practices carry the same reply figures. Channel Islands Family Dental Office answered 9 of its last 10 reviews; its listing carries 577 reviews in total. Rose Dental Group & Orthodontics answered 6 of its last 10; its listing carries 468.
Among the orthodontists we could measure, Western Dental & Orthodontics Kids answered the most of its recent reviews: 10 of 10, on a listing that carries 559 reviews in total. Among the dentists we could measure, Channel Islands Family Dental Office answered the most, at 9 of 10. Neither trade is one where nobody replies; each has named practices writing back to patients. We can't see how the other dentists and orthodontists we read handled their recent reviews, so these figures describe the practices named and no one else.
The whole-listing figures tell a separate story from the reply figures, because they cover every review a listing has ever received rather than the most recent handful. The median dentist we read carries 237 reviews, and the three most-reviewed carry 664, 577 and 570. The median orthodontist we read carries 120 reviews, and the three most-reviewed carry 577, 570 and 559. Both trades have a median rating of 4.8.
The benchmark measured here puts the typical measured business at 66% of its recent reviews answered, across 23 businesses. That figure is measured across all trades together, not dental practices alone. Against it, the named practices can be read on their own terms: 10 of 10 for Western Dental & Orthodontics Kids, 9 of 10 for Channel Islands Family Dental Office, and 6 of 10 for Rose Dental Group & Orthodontics.
What to do about it
Count how many of your last 10 Google reviews carry a reply from you. That is the same measure behind every reply figure above: 10 of 10 for Western Dental & Orthodontics Kids, 9 of 10 for Channel Islands Family Dental Office, 6 of 10 for Rose Dental Group & Orthodontics. If your count is lower, start with the unanswered reviews at the top of your listing and write back to each one, the glowing and the critical alike.
Keep each reply short and specific to what the reviewer wrote. Never confirm that the reviewer is a patient or mention any treatment; a reply is public, and patient details do not belong in it. You do not write the review, but you do write the reply. When your next 10 reviews have arrived, count again.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Channel Islands Family Dental Office | 9 of 10 | 577 | 4.7 |
| 2 | Rose Dental Group & Orthodontics | 6 of 10 | 468 | 4.8 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Western Dental & Orthodontics Kids | 10 of 10 | 559 | 4.8 |
| 2 | Channel Islands Family Dental Office | 9 of 10 | 577 | 4.7 |
| 3 | Rose Dental Group & Orthodontics | 6 of 10 | 468 | 4.8 |