Among the nail salons someone searching in Port Hueneme is shown, three that we could measure answered every one of their last 10 reviews. USA Nails and Spa replied to 10 of 10 on a listing of 533 reviews, Rainbow Nails to 10 of 10 on 243, and ProfessioNAIL to 10 of 10 on 178. We can't see how the other nail salons we read handled theirs. Of the 20 nail salons we read, the median carries 88.5 reviews and a 4.4 rating across its whole listing history, and the most-reviewed carries 533.
The barbershops in the same search look different. Among the barbershops we could measure, the ones answering the most of their recent reviews were Empire Barbershop Oxnard and New Era Barbershop, which each answered 2 of their last 10. Empire Barbershop Oxnard carries 294 reviews and New Era Barbershop 170. Across its whole history, the median barbershop we read carries 54 reviews and a 4.7 rating, and the three most-reviewed carry 294, 170 and 147.
Among the hair salons we could measure, Salon Privado answered the most of its recent reviews, 9 of its last 10, on a listing of 142; Sky Salon answered 6 of 10 on a listing of 108. Of the 20 hair salons we read, the median carries 58 reviews and a 4.8 rating, and the most-reviewed carries 766.
For comparison, the benchmark measured here is 66%: that is the share of recent reviews a typical business answered, measured across all trades together, not hair, nails and barbering alone. Every reply figure named above counts only the last 10 reviews on each listing; the review totals and ratings cover each listing's whole history.
What to do about it
Open your Google listing and count how many of your last 10 reviews carry a reply from you. That is the same measure behind every reply figure above. If you run a nail salon, three names in this search are at 10 of 10, so that is the figure to match. If you run a barbershop, the most we could measure among the barbershops we read was 2 of 10, so answering each of your next 10 reviews would put your own count above any barbershop figure on this page.
A short reply is enough. Thank the person by name, mention the service they had if they said what it was, and answer any complaint plainly and without argument. A reply is the one part of that exchange you write.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Empire Barbershop Oxnard | 2 of 10 | 294 | 4.9 |
| 2 | New Era Barbershop | 2 of 10 | 170 | 4.5 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Salon Privado | 9 of 10 | 142 | 4.9 |
| 2 | Sky Salon | 6 of 10 | 108 | 4.6 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | USA Nails and Spa | 10 of 10 | 533 | 4.4 |
| 2 | Rainbow Nails | 10 of 10 | 243 | 3.9 |
| 3 | ProfessioNAIL | 10 of 10 | 178 | 4.3 |