We read 20 weight-loss clinics among the businesses someone searching in Port Hueneme, CA is shown. The median one carries 28 Google reviews. The three most-reviewed carry 774, 385 and 218. The median rating among them is 4.9 stars. Those are whole-listing figures: every review a business has collected, with no dates attached. They describe how large a listing is, not how its owner handles the reviews on it.
The reply figures measure something different: how many of a business's most recent reviews the owner answered. Among the weight-loss clinics we could measure, Clinicas Ocean View Health Center answered 10 of its last 10, on a listing of 218 reviews. Bolt Chiropractic Family Wellness also answered 10 of its last 10, on a listing of 135 reviews. For both of them, none of those last 10 reviews went without a reply from the owner.
We can't see how the other weight-loss clinics we read handled their recent reviews, so nothing on this page says whether they answer or not. What the figures do show is that a reply to each of the last 10 reviews is something at least these two businesses in the trade have done, on listings of quite different sizes.
For comparison, the benchmark measured here is 66%: a typical business we could measure answered 66% of its recent reviews, across 23 businesses. That figure is measured across all trades together, not weight-loss clinics alone. Against it, 10 of 10 is a complete answer rate on the most recent reviews. It is a figure for the last 10 only, not a record of every review either listing has ever received.
What to do about it
Open your Google listing and count how many of your last 10 reviews carry a reply from you. It is the same count behind each reply figure above. Clinicas Ocean View Health Center and Bolt Chiropractic Family Wellness each answered 10 of 10, and the benchmark measured here is 66%.
If your count is lower, start with the newest review and work back, answering each one, including the short ones and the critical ones. Keep replies plain: thank the person, respond to what they actually wrote, and say what you will do if something went wrong. Never add any detail about a client's visit or treatment that they did not already put in their own review. Then make it a standing task, so each new review gets its answer. Of everything in that exchange, the reply is the only part you write.
Weight-loss clinics
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Clinicas Ocean View Health Center | 10 of 10 | 218 | 4.6 |
| 2 | Bolt Chiropractic Family Wellness | 10 of 10 | 135 | 4.9 |