Among the pet boarding businesses someone searching in Port Hueneme, CA is shown, the one we could measure answering the most of its recent reviews replied to every one of them: Channel Islands Veterinary Hospital answered 10 of its last 10, on a listing that carries 206 reviews. Adobe Animal Hospital answered 6 of its last 10, on 369 reviews, and Cottage Animal Hospital answered 6 of 10, on 140.
Grooming reads differently. Among the groomers we could measure, Underdog Pet Stylist answered the most of its recent reviews: 4 of 10, on a listing of 388 reviews. FLYING HIGH PET RESORT answered 3 of its last 10, on 88 reviews. We can credit those two for answering; we can't see how the other groomers we read handled theirs. What we can say is that no groomer we could measure reached higher than 4 of its last 10.
The size of these listings is a separate, whole-history measure. We read 20 businesses in each trade. The median groomer carries 47 Google reviews and a 4.55 rating; the median boarding business carries 43 reviews and a 4.6 rating. In both trades the most-reviewed listing carries 926 reviews. Behind it, the next two grooming listings carry 388 and 94, while the next two boarding listings carry 384 and 369.
For a wider reference point, the benchmark measured here is 66 percent: a typical measured business answered 66 percent of its recent reviews. That figure is measured across 23 businesses in all trades together, not pet businesses alone, and it describes only the most recent handful of reviews on each listing, not the full review history.
What to do about it
Go to your listing and count your replies under your last 10 reviews. It is the same count behind each reply figure above. On the boarding side, the businesses named here answered 10, 6 and 6 of their last 10. In grooming, the highest figure we could measure was 4 of 10, so a groomer who answers each of their next 10 reviews would show a higher recent figure than any groomer we could measure in this search.
You do not write the review, but you do write the reply. Keep it short, thank the person for the specific thing they mentioned, such as the cut, the stay or the handling, and answer a critical review as plainly and politely as a kind one. Then keep the habit going review by review, so the count you check next time is one you set yourself.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Underdog Pet Stylist | 4 of 10 | 388 | 4.9 |
| 2 | FLYING HIGH PET RESORT | 3 of 10 | 88 | 4.8 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Channel Islands Veterinary Hospital | 10 of 10 | 206 | 4.6 |
| 2 | Adobe Animal Hospital | 6 of 10 | 369 | 4.2 |
| 3 | Cottage Animal Hospital | 6 of 10 | 140 | 3.8 |