We read 20 of the food trucks someone searching in Burlingame, CA is shown, and not one had answered any of its recent reviews. No figure in this section is plainer. The median food truck we read carries 38 reviews and a 4.6 median rating; the most-reviewed carries 1,071.
The highest reply figure among the businesses named in this section belongs to Safeway, which turned up among the bakeries we read: it answered 9 of its last 10 reviews. Among the bars we read, Stella answered 5 of its last 10. Salt & Straw appears among both the cafés and the coffee shops named here, and answered 4 of its last 10. Those are figures for those named businesses only; we cannot speak for the other businesses in each trade.
Restaurants have the highest median review count of the trades in this section. The median restaurant we read carries 591 reviews, and the three most-reviewed carry 2,181, 1,764 and 1,363. Among the restaurants we read, Rasa - Burlingame answered 3 of its last 10 reviews and Crepevine Restaurants 1 of its last 10. Crepevine Restaurants appears among the restaurants, the cafés and the bakeries named here. For the other trades, the median café we read carries 280 reviews, the median coffee shop 334, the median bakery 327 and the median bar 190.5. Median ratings are 4.45 for restaurants, cafés and bars, and 4.4 for coffee shops and bakeries.
The benchmark measured here is 62%: the share of recent reviews a typical measured business answered. That figure is measured across 52 businesses in all trades together, not food and drink alone.
What to do about it
Start with your own listing: count how many of your last 10 reviews have your reply under them. Every reply figure on this page is counted the same way. The named businesses in this section give you real figures from your own catchment: Safeway at 9 of 10, Stella at 5 of 10, Salt & Straw at 4 of 10.
If you run a food truck, among the 20 food trucks we read, not one had answered a recent review. For every other trade here, reply to each new review as it arrives, briefly and in your own words, thanking the person and speaking to what they actually said. A reply is the one part of that exchange you write, and it sits on your listing beside the review.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Rasa - Burlingame | 3 of 10 | 1764 | 4.3 |
| 2 | Crepevine Restaurants | 1 of 10 | 2181 | 4.5 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Salt & Straw | 4 of 10 | 949 | 4.6 |
| 2 | Crepevine Restaurants | 1 of 10 | 2181 | 4.5 |
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Salt & Straw | 4 of 10 | 949 | 4.6 |
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Stella | 5 of 10 | 665 | 4.4 |
Bakeries
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Safeway | 9 of 10 | 1126 | 4.1 |
| 2 | Crepevine Restaurants | 1 of 10 | 2181 | 4.5 |
Food trucks
We read 20 food trucks businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.