Alpha Grooming Pet Salon appears among the groomers, the boarding businesses and the veterinarians named in this section, and it answered 10 of its last 10 reviews. Its listing carries 1,365 Google reviews in total, which puts it among the three most-reviewed businesses in each of those three trades.
We read 20 pet groomers among the businesses someone searching in Burlingame, CA is shown. The median groomer we read carries 54 reviews and a 4.75 rating; the three most-reviewed carry 1,367, 1,365 and 474. Alpha Grooming Pet Salon, Outlet Mobile Pet Grooming and Pawsitively Groomed Pet Salon each answered 10 of their last 10 reviews. Outlet Mobile Pet Grooming's listing holds 474 reviews and Pawsitively Groomed Pet Salon's holds 234.
Pet boarding reads differently. Among the 20 boarding businesses we read, the median carries 26.5 reviews and a 4.7 rating, the smallest median of the three trades in this section. The most-reviewed carry 1,365, 215 and 154. Among the boarding businesses, Alpha Grooming Pet Salon answered 10 of its last 10 and The Cats' Inn answered 3 of its last 10; The Cats' Inn's listing carries 154 reviews.
Veterinarians carry the highest median review count of the three trades in this section: 155 reviews, with a median rating of 4.4, across the 20 we read. The three most-reviewed carry 1,365, 259 and 215. Among the veterinarians named here, San Bruno Pet Hospital answered 7 of its last 10 reviews on a listing of 259, and North Peninsula Veterinary Emergency Clinic answered 6 of its last 10 on a listing of 202. For comparison, the benchmark measured here puts a typical business at 62 percent of its recent reviews answered. That figure is measured across all trades together, not pet businesses alone.
What to do about it
Start with your own listing: count how many of your last 10 reviews have your reply under them. The reply figures above were counted exactly that way. Among the groomers, Alpha Grooming Pet Salon, Outlet Mobile Pet Grooming and Pawsitively Groomed Pet Salon each answered 10 of 10. Among the veterinarians, San Bruno Pet Hospital answered 7 and North Peninsula Veterinary Emergency Clinic 6. Among the boarding businesses, The Cats' Inn answered 3.
The review is the customer's; the reply is the part you write. Answer each new review as it comes in, the warm ones as well as the critical ones, in your own words and with one specific detail from what the customer said: the dog's name, the service, the stay. Keep a critical reply short, factual and polite, and offer a way to reach you directly. Then check the count again after your next 10 reviews.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Alpha Grooming Pet Salon | 10 of 10 | 1365 | 4.7 |
| 2 | Outlet Mobile Pet Grooming | 10 of 10 | 474 | 4.6 |
| 3 | Pawsitively Groomed Pet Salon | 10 of 10 | 234 | 4.6 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Alpha Grooming Pet Salon | 10 of 10 | 1365 | 4.7 |
| 2 | The Cats' Inn | 3 of 10 | 154 | 4.3 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Alpha Grooming Pet Salon | 10 of 10 | 1365 | 4.7 |
| 2 | San Bruno Pet Hospital | 7 of 10 | 259 | 4.5 |
| 3 | North Peninsula Veterinary Emergency Clinic | 6 of 10 | 202 | 3.8 |