Among the dermatology practices someone searching in Burlingame, CA is shown, each of the three named here answered 10 of its last 10 reviews: Schweiger Dermatology & Allergy - San Mateo, Frederick B Bartholomew, M.D. MBA, and F. Landon Clark, M.D. MPH. Schweiger's listing carries 1,170 reviews, the largest among the spa and aesthetics businesses in this section. The median dermatology practice we read carries 59 reviews, with a median rating of 4.8.
Med spas and IV therapy look close behind in the names we can see. Among the med spas, Ambition Medical Spa answered 10 of its last 10, Reviv Med Spa & Laser Treatment 9 of 10 and LuminaSkin Med Spa 8 of 10. Reviv and LuminaSkin appear among both the med spas and the IV therapy businesses named here, with the same figures, and among the IV therapy businesses Blissfusion l San Francisco Bay Area answered 10 of 10. The median med spa we read carries 68.5 reviews and a median rating of 4.95; the median IV therapy business carries 37.5 reviews and a median rating of 5.
The day spa and massage searches name a different set of figures. Shama Thai Massage appears in both and answered 9 of its last 10. Cloud 9 Foot Spa Burlingame - Formerly Oceanic, on a listing of 761 reviews, answered 2 of 10. Among the day spas, Water Lounge Spa answered 2 of 10; among the massage businesses, Project Zen Massage and Bodywork answered 1 of 10. The median day spa we read carries 69 reviews and the median massage business 97.
Among the weight-loss clinics we read, Enara Health answered 3 of its last 10 and West Coast Men's Health - San Mateo 1 of 10. The median weight-loss clinic carries 30.5 reviews and a median rating of 5. For comparison, the benchmark measured here has a typical business answering 62% of its recent reviews, across 52 businesses. That figure is measured across all trades together, not spa and aesthetics alone.
What to do about it
Start by counting how many of your last 10 reviews carry a reply. That is the same measure behind every reply figure above, and it is the one part of your listing that you write yourself.
Then compare it with the names in your own trade. Among the dermatology practices named here, all three are at 10 of 10; among the med spas, Ambition Medical Spa is at 10 of 10. Among the day spas and massage businesses, the highest named figure is Shama Thai Massage at 9 of 10, and among the weight-loss clinics it is Enara Health at 3 of 10. If your count sits below the figure named for your trade, answer each new review as it comes in, the positive ones as well as the critical ones, until your last 10 all carry a reply. Keep each reply short, thank the person by what they described, and leave out anything about their treatment.
Day spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Shama Thai Massage | 9 of 10 | 192 | 4.8 |
| 2 | Cloud 9 Foot Spa Burlingame - Formerly Oceanic | 2 of 10 | 761 | 4.8 |
| 3 | Water Lounge Spa | 2 of 10 | 223 | 4.3 |
Massage
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Shama Thai Massage | 9 of 10 | 192 | 4.8 |
| 2 | Cloud 9 Foot Spa Burlingame - Formerly Oceanic | 2 of 10 | 761 | 4.8 |
| 3 | Project Zen Massage and Bodywork | 1 of 10 | 139 | 4.7 |
Med spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Ambition Medical Spa | 10 of 10 | 118 | 4.9 |
| 2 | Reviv Med Spa & Laser Treatment | 9 of 10 | 150 | 4.6 |
| 3 | LuminaSkin Med Spa | 8 of 10 | 125 | 4.7 |
IV therapy
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Blissfusion l San Francisco Bay Area | 10 of 10 | 86 | 5 |
| 2 | Reviv Med Spa & Laser Treatment | 9 of 10 | 150 | 4.6 |
| 3 | LuminaSkin Med Spa | 8 of 10 | 125 | 4.7 |
Weight-loss clinics
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Enara Health | 3 of 10 | 71 | 4.9 |
| 2 | West Coast Men's Health - San Mateo | 1 of 10 | 176 | 4.9 |
Dermatology
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Schweiger Dermatology & Allergy - San Mateo | 10 of 10 | 1170 | 4.8 |
| 2 | Frederick B Bartholomew, M.D. MBA | 10 of 10 | 149 | 5 |
| 3 | F. Landon Clark, M.D. MPH | 10 of 10 | 140 | 4.8 |