Among the barbershops someone searching in Burlingame, CA is shown, the median one we read carries 88 Google reviews and a median rating of 5 stars. That is the highest median review count of the three trades in this section: the median hair salon we read carries 34.5 reviews and the median nail salon 31.5. The most-reviewed barbershops carry 703, 397 and 293 reviews; the most-reviewed hair salons 477, 321 and 192; the most-reviewed nail salons 259, 85 and 60. The median hair salon we read is rated 4.9.
Replies are measured on a different window: only each business's most recent reviews, not its whole history. Among the hair salons we read, Jira Salon answered 9 of its last 10, CMX Beauty 9 of 10 and Hair Fornia 8 of 10. Hair Fornia's listing carries 477 reviews in total; CMX Beauty's carries 86.
Among the barbershops, Ali Jan Barbershop answered 8 of its last 10 and Burlingame Barber Shop 7 of 10, and Eddy’s barber shop answered 1 of 10. Among the nail salons, Levit8 Lounge answered 9 of its last 10, and PLACE4NAILS (Russian Manicure, Dry Pedicure) answered 2 of 10. In each of the three trades at least one business we read had replied to a recent review.
We read 20 businesses in each trade, and the names above are at most 3 per trade; nothing here describes how the others reply. For a wider reference, the benchmark measured here puts the share of recent reviews a typical measured business answered at 62%, across 52 businesses. That figure is measured across all trades together, not hair, nails and barbering alone.
What to do about it
Open your Google listing and count your last 10 reviews, then count how many carry a reply from you. Every reply figure on this page is counted the same way. Among the hair salons we read, Jira Salon and CMX Beauty each answered 9 of 10. Among the barbershops, Ali Jan Barbershop answered 8 of 10. Among the nail salons, Levit8 Lounge answered 9 of 10.
The review is the customer's; the reply is the part you write. Answer the next review that arrives, whether it is five stars or critical, in a sentence or two that responds to what the customer actually said, and do the same for the one after it. The review totals and ratings above describe whole listings; the reply count covers only the most recent 10, so it is the figure your own replies decide.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Ali Jan Barbershop | 8 of 10 | 184 | 5 |
| 2 | Burlingame Barber Shop | 7 of 10 | 163 | 4.5 |
| 3 | Eddy’s barber shop | 1 of 10 | 293 | 4.8 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Jira Salon | 9 of 10 | 192 | 5 |
| 2 | CMX Beauty | 9 of 10 | 86 | 5 |
| 3 | Hair Fornia | 8 of 10 | 477 | 4.9 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Levit8 Lounge | 9 of 10 | 60 | 4.9 |
| 2 | PLACE4NAILS (Russian Manicure, Dry Pedicure) | 2 of 10 | 85 | 5 |