Among the businesses someone searching in Hinsdale, IL is shown, the median orthodontist carries more Google reviews than the median dentist. Of the 20 orthodontists we read, the median listing holds 180 reviews; of the 20 dentists we read, the median holds 79.5. The most-reviewed orthodontist we read, Chawla Orthodontics & Kids Dentistry, carries 1,356 reviews, with 699 and 563 on the next two. The three most-reviewed dentists we read carry 1,109, 401 and 365.
The median rating is 4.95 for the dentists we read and 5 for the orthodontists. Both are single mid-points taken across each listing's full history; they do not describe how any one practice is rated.
Replies are measured on a different window: the most recent 10 reviews on a listing, not its whole history. Among the dentists we read, Hamel Dental answered 10 of its last 10. Dentists of Hinsdale Lake answered 7 of its last 10, and Hinsdale Dental answered 4 of its last 10. Those three are also the practices whose listings carry 365, 401 and 1,109 reviews in total, the same figures as the three most-reviewed dentists we read.
Among the orthodontists, Hinsdale Orthodontics & Pediatric Dentistry answered 10 of its last 10 reviews, Chawla Orthodontics & Kids Dentistry answered 9 of 10, and Oakbrook Orthodontics answered 8 of 10. Chawla's listing is the most-reviewed orthodontist listing we read, at 1,356 reviews in total. Neither trade is one where nobody answers: in both, at least one business we read had replied to a recent review. For reference, the benchmark measured here, across 59 measured businesses, all trades together, is 65: a typical measured business answered 65% of its recent reviews. That figure is measured across all trades together, not dental practices alone, and we name only the practices at the top of each list; we cannot say how the rest of the 20 in either trade handle their reviews.
What to do about it
Look at your last 10 reviews on your listing and count the ones you have replied to. That is the same measure used for every reply figure above, so you can set yours directly beside Hamel Dental at 10 of 10, Hinsdale Orthodontics & Pediatric Dentistry at 10 of 10, or the 65% benchmark measured here.
If your count is low, the fix is a habit rather than a project: answer each new review as it arrives, in a sentence or two, in your own words. Thank the person, mention what they mentioned, and never confirm that the reviewer is a patient or refer to any treatment they did not name themselves. A negative review gets the same short, calm reply, with an invitation to call the office. A reply is the one part of that exchange you write, and it sits on your listing next to the review.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Hamel Dental | 10 of 10 | 365 | 5 |
| 2 | Dentists of Hinsdale Lake | 7 of 10 | 401 | 4.8 |
| 3 | Hinsdale Dental | 4 of 10 | 1109 | 5 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Hinsdale Orthodontics & Pediatric Dentistry | 10 of 10 | 512 | 5 |
| 2 | Chawla Orthodontics & Kids Dentistry | 9 of 10 | 1356 | 4.9 |
| 3 | Oakbrook Orthodontics | 8 of 10 | 505 | 5 |